# Areli Care Ltd

Areli Care Ltd is a CQC-regulated home-care agency in Brighton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/07/2019

## Practical info

- Postcode: BN41 1UR
- Registered manager: Deuk, Philip
- Local authority: Brighton and Hove
- Region: South East
- City: Brighton
- Last CQC check: 03/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-29
- Finding
  - Staff working with other agencies and supporting access to healthcare
  - Published: 2022-06-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-29

### Other

- Finding
  - Evidence: Staff trained and competent in end of life care, with DNACPR wishes recorded.
  - Published: 2022-06-29
- Finding
  - Evidence: Responsive complaints handling with copies of procedure provided in people's homes.
  - Published: 2022-06-29
- Finding
  - Evidence: Good infection control practice with consistent use of PPE.
  - Published: 2022-06-29
- Finding
  - Evidence: Strong safeguarding culture with practical examples of action taken (e.g. 'safe word' arrangement after a suspicious visit).
  - Published: 2022-06-29
- Finding
  - Evidence: Quality assurance audits carried out monthly by registered manager and regional development manager from Caremark franchise.
  - Published: 2022-06-29
- Finding
  - Evidence: Effective partnership working with GPs and district nurses, leading to improved outcomes such as healed pressure sores.
  - Published: 2022-06-29
- Finding
  - Evidence: Person-centred care with strong matching of staff to people's interests and preferences.
  - Published: 2022-06-29
- Finding
  - Evidence: Staff received comprehensive induction, regular training, supervision and shadowing before lone working.
  - Published: 2022-06-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-29
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-06-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-29
- Finding
  - Using medicines safely
  - Published: 2022-06-29
- Finding
  - Staffing and recruitment
  - Published: 2022-06-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-29
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-29
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2022-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5134564001

HomeCare Compass is an independent guide and is not affiliated with the CQC.