# Avon Support

*Operated by Avon Support Limited.*

Avon Support is a CQC-regulated home-care agency in Stratford-upon-avon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/08/2019

## Practical info

- Postcode: CV37 9NQ
- Registered manager: Henderson, Elizabeth
- Local authority: Warwickshire
- Region: West Midlands
- City: Stratford-upon-avon
- Last CQC check: 30/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-08-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-08-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-08-30

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2019-08-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-08-30
- Finding
  - Staff skills, knowledge and experience
  - Published: 2019-08-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-08-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-08-30

### Other

- Finding
  - Evidence: Regular supervision, service visits and quality audits with learning from incidents and complaints
  - Published: 2020-01-29
- Finding
  - Evidence: Thorough staff recruitment including DBS checks and references before commencing work
  - Published: 2020-01-29
- Finding
  - Evidence: High satisfaction from people, relatives, staff and external professionals
  - Published: 2020-01-29
- Finding
  - Evidence: Responsive management team accessible 24/7 via on-call system
  - Published: 2020-01-29
- Finding
  - Evidence: Strong person-centred care culture with individualised support plans co-produced with people
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager had extensive MCA knowledge and was working with NICE on MCA guidelines
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent, familiar support workers enabling trust and person-centred relationships
  - Published: 2020-01-29
- Finding
  - Evidence: Robust medicines management with MAR checks, competency assessments and monthly auditing
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated good understanding of safeguarding responsibilities
  - Published: 2020-01-29
- **staff_training** _(minor)_
  - Evidence: We found one support workers training had not been updated as regularly as other staff.
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: observations of staff practice was not recorded as part of the quality monitoring processes
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: review dates were not always recorded on care plans
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: records support workers completed did not show checks were routinely carried out as advised [skin checks]
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-08-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-08-30
- Finding
  - Meeting people's communication needs
  - Published: 2019-08-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2019-08-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2019-08-30

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2019-08-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-08-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-08-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-513187998

HomeCare Compass is an independent guide and is not affiliated with the CQC.