# Phoenix Gold Homecare Main Office

*Operated by Phoenix Gold Home Care & Support Limited.*

Phoenix Gold Homecare Main Office is a CQC-regulated home-care agency in Nuneaton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/07/2022

## Practical info

- Postcode: CV11 5QJ
- Registered manager: Harris, Annette
- Local authority: Warwickshire
- Region: West Midlands
- City: Nuneaton
- Last CQC check: 12/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-08-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-08-03

### Other

- Finding
  - Evidence: Staff understood Mental Capacity Act principles and consent was sought prior to care delivery.
  - Published: 2024-08-03
- Finding
  - Evidence: People and relatives were involved in developing and reviewing care plans.
  - Published: 2024-08-03
- Finding
  - Evidence: Effective on-call system ensured staff always had someone to contact with concerns.
  - Published: 2024-08-03
- Finding
  - Evidence: Positive relationships developed with health and social care professionals including District Nurses and Occupational Therapists.
  - Published: 2024-08-03
- Finding
  - Evidence: Effective recruitment practices including DBS checks and employment references consistently followed.
  - Published: 2024-08-03
- Finding
  - Evidence: People had detailed, personalised care plans reflecting preferences, cultural needs and communication requirements.
  - Published: 2024-08-03
- Finding
  - Evidence: Staff were described as kind, caring and passionate, with consistent staffing and personalised rotas shared with people.
  - Published: 2024-08-03
- Finding
  - Evidence: People were protected from risk of harm and received prescribed medicines safely, with regular competency checks and audits.
  - Published: 2024-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2024-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-08-03
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2024-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2024-08-03
- Finding
  - Using medicines safely
  - Published: 2024-08-03
- Finding
  - Staffing and recruitment
  - Published: 2024-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-08-03
- Finding
  - Continuous learning and improving care
  - Published: 2024-08-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-08-03
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2024-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5123897937

HomeCare Compass is an independent guide and is not affiliated with the CQC.