# OASIS Central London Office

*Operated by Oasis Care and Training Agency (OCTA).*

OASIS Central London Office is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/05/2019

## Practical info

- Postcode: NW10 7TR
- Registered manager: Khalil, Khalid
- Local authority: Brent
- Region: London
- City: London
- Last CQC check: 02/Dec/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-22
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-07-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-22

### Other

- Finding
  - Evidence: Infection control measures in place with PPE available
  - Published: 2022-07-22
- Finding
  - Evidence: Good multi-disciplinary working with GPs, district nurses and other professionals
  - Published: 2022-07-22
- Finding
  - Evidence: Open culture, regular staff meetings and spot checks
  - Published: 2022-07-22
- Finding
  - Evidence: Regular supervision and induction based on the Care Certificate
  - Published: 2022-07-22
- Finding
  - Evidence: Staff had a good understanding of safeguarding and how to report concerns
  - Published: 2022-07-22
- Finding
  - Evidence: Staff matched with people based on cultural, language and gender preferences
  - Published: 2022-07-22
- Finding
  - Evidence: Safe and effective recruitment practices including DBS checks and references
  - Published: 2022-07-22
- Finding
  - Evidence: Staff were caring, kind and treated people with dignity and respect
  - Published: 2022-07-22
- **communication_with_families** _(minor)_
  - Evidence: While most people told us that they were informed if staff would be late, this was however not the case for everyone.
  - Published: 2022-07-22
- **consent_capacity** _(moderate)_
  - Evidence: we found that some relatives made decisions on people's behalf without having obtained the appropriate permission
  - Published: 2022-07-22
- **person_centred_care** _(moderate)_
  - Evidence: The electronic system focussed on a list of daily tasks the person required support with rather than how they would like to be supported.
  - Published: 2022-07-22
- **missed_or_late_visits** _(moderate)_
  - Evidence: Most complaints related to staff being late... Some people told us they were not always informed if staff were late.
  - Published: 2022-07-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-22
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-07-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-22
- Finding
  - Staffing and recruitment
  - Published: 2022-07-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-22
- Finding
  - Assessing risk, safety monitoring and management, using medicines safely
  - Published: 2022-07-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-22
- Finding
  - Planning and promoting person-centred, high-quality care and support, and understands and acts on duty of candour responsibility
  - Published: 2022-07-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5108704881

HomeCare Compass is an independent guide and is not affiliated with the CQC.