# Option Care Ltd

Option Care Ltd is a CQC-regulated home-care agency in Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 25/03/2026

## Practical info

- Postcode: GL1 3AJ
- Registered manager: Muponda, Struggle
- Local authority: Gloucestershire
- Region: South West
- City: Gloucester
- Last CQC check: 25/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with families and health and social care professionals.
  - Published: 2022-11-26
- Finding
  - Evidence: Provider promoted a positive, person-centred culture; staff felt supported and listened to.
  - Published: 2022-11-26
- Finding
  - Evidence: Comprehensive monitoring and governance systems implemented to drive quality improvement.
  - Published: 2022-11-26
- Finding
  - Evidence: Sufficient staffing levels with regular staff teams known to people; systems in place to monitor care calls and punctuality.
  - Published: 2022-11-26
- Finding
  - Evidence: Good infection prevention and control practices observed and checked by managers.
  - Published: 2022-11-26
- Finding
  - Evidence: Staff trained and assessed as competent in medicines management; safe medicine management practices in place.
  - Published: 2022-11-26
- Finding
  - Evidence: Safe recruitment practices used for staff recruited from UK and abroad, including employment and criminal checks.
  - Published: 2022-11-26
- Finding
  - Evidence: People's risks had been assessed with care plans describing actions staff should take to mitigate risks.
  - Published: 2022-11-26
- Finding
  - Evidence: Comprehensive and detailed care records in place providing staff with information needed to support people.
  - Published: 2022-11-26
- **medication_management** _(minor)_
  - Evidence: staff would benefit from body maps to help direct and identify areas which require cream application.
  - Published: 2022-11-26
- **incident_learning** _(minor)_
  - Evidence: we found one incident which should have been notified to CQC. The provider explained this had been an oversight.
  - Published: 2022-11-26
- **governance** _(moderate)_
  - Evidence: The provider's recruitment policy did not reflect their recruitment practices using the Home Office Sponsorship Scheme and any associated risks when recruiting from abroad.
  - Published: 2022-11-26
- **record_keeping** _(moderate)_
  - Evidence: the provider had not considered whether DBS checks would be required to support their vetting and recruitment process for staff who were being recruited from abroad
  - Published: 2022-11-26
- **governance** _(moderate)_
  - Evidence: There had been no registered manager in post since January 2020. We found registered manager applications to CQC had been made by managers, but these had been unsuccessful.
  - Published: 2022-11-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-26
- Finding
  - Using medicines safely
  - Published: 2022-11-26
- Finding
  - Staffing and recruitment
  - Published: 2022-11-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-11-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-26
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2022-11-26
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-11-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-26
- Finding
  - Working in partnership with others
  - Published: 2022-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5108620840

HomeCare Compass is an independent guide and is not affiliated with the CQC.