# OASIS West London Office

*Operated by Oasis Care and Training Agency (OCTA).*

OASIS West London Office is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/09/2024

## Practical info

- Postcode: NW10 7TR
- Registered manager: Yusuf, Abdisalam
- Local authority: Brent
- Region: London
- City: London
- Last CQC check: 09/Sep/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-12

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-01-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-12
- Finding
  - Mental Capacity Act and consent
  - Published: 2024-01-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-12

### Other

- Finding
  - Evidence: The newly employed head of operations presented new systems and action plans to address identified concerns.
  - Published: 2024-01-12
- Finding
  - Evidence: The provider worked with external organisations including healthcare professionals and local authorities.
  - Published: 2024-01-12
- Finding
  - Evidence: Staff supported people to attend healthcare appointments and undertake exercises to improve mobility.
  - Published: 2024-01-12
- Finding
  - Evidence: Some people were supported by consistent care workers who knew their needs well.
  - Published: 2024-01-12
- Finding
  - Evidence: People and relatives reported care staff were kind, caring and treated people with dignity and respect.
  - Published: 2024-01-12
- Finding
  - Evidence: Staff received infection control training and demonstrated understanding of infection prevention measures.
  - Published: 2024-01-12
- Finding
  - Evidence: Staff had training on how to recognise and report abuse and knew how to apply it.
  - Published: 2024-01-12
- **end_of_life_care** _(minor)_
  - Evidence: People's end of life care wishes were not identified as part of their care plan...the care plans did not include any information on how the person wanted this care provided.
  - Published: 2024-01-12
- **staff_competency** _(moderate)_
  - Evidence: Staff had received training but did not have a good understanding of best practice models of care. This meant people did not always receive tailored support.
  - Published: 2024-01-12
- **missed_or_late_visits** _(moderate)_
  - Evidence: They can be up to two hours late and no one says when they are coming or who, if [relative] rings up it's 'someone will be there'.
  - Published: 2024-01-12
- **cultural_competency** _(moderate)_
  - Evidence: People's communication care plans did not include information around their first or preferred language. Staff were not matched to meet people's communication needs or preferred language.
  - Published: 2024-01-12

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-12
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-01-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-01-12
- Finding
  - Using medicines safely
  - Published: 2024-01-12
- Finding
  - Staffing and recruitment
  - Published: 2024-01-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-12
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5108365775

HomeCare Compass is an independent guide and is not affiliated with the CQC.