# Coastal Homecare (Mid-Sussex)

*Operated by Coastal Homecare (Hove) Limited.*

Coastal Homecare (Mid-Sussex) is a CQC-regulated home-care agency in Burgess Hill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/05/2019

## Practical info

- Postcode: RH15 9BQ
- Registered manager: Goldsmith, Amanda
- Local authority: West Sussex
- Region: South East
- City: Burgess Hill
- Last CQC check: 17/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Good communication systems including weekly information sheets, team meetings and electronic real-time rota oversight
  - Published: 2019-06-21
- Finding
  - Evidence: End of life care delivered with dignity, working alongside hospice teams with staff well supported by management
  - Published: 2019-06-21
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2019-06-21
- Finding
  - Evidence: Positive, person-centred culture with approachable registered manager and strong staff support network
  - Published: 2019-06-21
- Finding
  - Evidence: Strong quality assurance framework including monthly medicines audits, accident/incident audits, and quarterly spot checks
  - Published: 2019-06-21
- Finding
  - Evidence: Highly personalised care with staff matched to people based on shared interests and preferences
  - Published: 2019-06-21
- Finding
  - Evidence: Staff received thorough induction, ongoing training including dementia care, regular supervision and appraisals
  - Published: 2019-06-21
- Finding
  - Evidence: Medicines managed safely with staff competency regularly assessed through observation
  - Published: 2019-06-21
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references and proof of identification were followed
  - Published: 2019-06-21

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-21
- Finding
  - Using medicines safely
  - Published: 2019-06-21
- Finding
  - Staffing and recruitment
  - Published: 2019-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-21
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-21
- Finding
  - Planning and promoting person-centred, high-quality care and openness; duty of candour
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5104498098

HomeCare Compass is an independent guide and is not affiliated with the CQC.