# Fuchsia Homecare Colchester

*Operated by Caring Hearts (Essex) Ltd.*

Fuchsia Homecare Colchester is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/01/2024

## Practical info

- Postcode: IP1 1LH
- Registered manager: Wise, Emma
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 24/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity in practice
  - Published: 2021-10-30
- Finding
  - Communication with people (language barriers)
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition, hydration and healthcare support
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal quality
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent (Regulation 11)
  - Published: 2021-10-30
- Finding
  - Staff training and induction (Regulation 18)
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff felt supported and valued, with management described as approachable and a range of staff incentives in place.
  - Published: 2024-01-24
- Finding
  - Evidence: People and relatives spoke positively about care staff and the approachability and responsiveness of the management team.
  - Published: 2024-01-24
- Finding
  - Evidence: The provider worked in partnership with health and social care professionals who described them as open, honest and responsive.
  - Published: 2024-01-24
- Finding
  - Evidence: Staff received infection prevention and control training and PPE compliance was monitored through regular people/relative feedback.
  - Published: 2024-01-24
- Finding
  - Evidence: The provider operated safe recruitment processes with appropriate employment checks completed prior to staff starting work.
  - Published: 2024-01-24
- Finding
  - Evidence: Staff knew how to recognise and report concerns or signs of abuse and people told inspectors they felt safe.
  - Published: 2024-01-24
- Finding
  - Evidence: People were supported to take their medicines safely via an electronic medicines administration record monitored in real time.
  - Published: 2024-01-24
- **person_centred_care** _(minor)_
  - Evidence: where people had raised issues during their monthly telephone reviews, the provider had sometimes written 'no action required' in response.
  - Published: 2024-01-24
- **leadership** _(moderate)_
  - Evidence: The service did not have a registered manager in post at the time of the inspection and there had been several changes in management oversight and structure since our last inspection.
  - Published: 2024-01-24
- **care_planning** _(moderate)_
  - Evidence: some risk assessments lacked detailed guidance about what the specific risks were and how to keep people safe.
  - Published: 2024-01-24
- **incident_learning** _(critical)_
  - Evidence: where the provider had identified people with shortened care visits in June 2022, we found the some of the same people were still receiving shortened visits in November 2023.
  - Published: 2024-01-24
- **governance** _(critical)_
  - Evidence: The provider had not ensured effective processes were in place to monitor and improve the safety and quality of the service. This was a breach of Regulation 17
  - Published: 2024-01-24
- **staffing_levels** _(moderate)_
  - Evidence: The provider had not always ensured there were sufficient numbers of staff available to meet people's needs in a timely way.
  - Published: 2024-01-24
- **missed_or_late_visits** _(critical)_
  - Evidence: people's care visits were significantly shorter than the agreed duration, with many only lasting half of the allocated time.
  - Published: 2024-01-24

### responsive

- Finding
  - End of life care planning
  - Published: 2021-10-30
- Finding
  - Complaints handling (Regulation 16)
  - Published: 2021-10-30
- Finding
  - Care planning and person-centred care (Regulation 9)
  - Published: 2021-10-30

### safe

- Finding
  - Infection prevention and control
  - Published: 2021-10-30
- Finding
  - Staffing levels and continuity
  - Published: 2021-10-30
- Finding
  - Risk assessment and safe care and treatment
  - Published: 2021-10-30

### well_led

- Finding
  - Record keeping and GDPR interpretation
  - Published: 2021-10-30
- Finding
  - Leadership accessibility and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance (Regulation 17)
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5089074207

HomeCare Compass is an independent guide and is not affiliated with the CQC.