# Nurtured Care NE

*Operated by Nurtured Care (NE) Limited.*

Nurtured Care NE is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/12/2024

## Practical info

- Postcode: NE11 9DR
- Registered manager: Field, Maria
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 10/Dec/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff engaged positively with healthcare professionals, who described the service as accessible out of hours.
  - Published: 2023-07-12
- Finding
  - Evidence: The registered manager was aware of their responsibilities under the duty of candour.
  - Published: 2023-07-12
- Finding
  - Evidence: People and relatives gave largely positive feedback about care staff, describing them as 'like part of the family'.
  - Published: 2023-07-12
- Finding
  - Evidence: Infection control measures were in place; staff wore PPE and management carried out spot checks.
  - Published: 2023-07-12
- Finding
  - Evidence: Staff worked effectively with other healthcare professionals and people were referred to specialist services in a timely manner.
  - Published: 2023-07-12
- Finding
  - Evidence: There were enough employed staff to keep people safe, with training including specialist areas such as catheter care.
  - Published: 2023-07-12
- Finding
  - Evidence: People were safe from the risk of abuse; safeguarding incidents were recorded, reported and investigated appropriately.
  - Published: 2023-07-12
- **person_centred_care** _(moderate)_
  - Evidence: People's equality characteristics were included in some care plans but not all. There was limited person-centred information in care plans.
  - Published: 2023-07-12
- **record_keeping** _(minor)_
  - Evidence: Some records did not include the dates of previous employment for staff. We could not be assured that references were obtained from the most recent employers.
  - Published: 2023-07-12
- **incident_learning** _(moderate)_
  - Evidence: It was not always clear what action was taken following an incident to help ensure similar issues did not occur again.
  - Published: 2023-07-12
- **governance** _(critical)_
  - Evidence: The failure to have robust quality assurance processes in place is a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
  - Published: 2023-07-12
- **care_planning** _(critical)_
  - Evidence: Two people required a hoist to move to and from bed. There was no risk assessment in place for this. This meant people were at risk of being moved incorrectly.
  - Published: 2023-07-12
- **medication_management** _(moderate)_
  - Evidence: Records for 'as and when required' medicines were lacking detail. This meant people were at risk of not receiving their 'when required' medicines appropriately.
  - Published: 2023-07-12
- **medication_management** _(critical)_
  - Evidence: Some people were routinely receiving doses of medicines too close together. This meant people were at risk of harm from a medicines overdose.
  - Published: 2023-07-12
- Finding
  - Evidence: Safe recruitment practices including DBS and reference checks
  - Published: 2022-11-30
- Finding
  - Evidence: People and relatives were involved in care reviews and initial assessments
  - Published: 2022-11-30
- Finding
  - Evidence: People had holistic assessments covering physical, emotional and social needs
  - Published: 2022-11-30
- Finding
  - Evidence: Staff received regular supervisions and could seek support at any time
  - Published: 2022-11-30
- Finding
  - Evidence: New staff received an in-depth induction and ongoing training and support
  - Published: 2022-11-30
- Finding
  - Evidence: Staff received training in medicine administration with competency assessments
  - Published: 2022-11-30
- Finding
  - Evidence: Medicines managed safely with regular checks by the registered manager and office team
  - Published: 2022-11-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-07-12
- Finding
  - Staffing and recruitment
  - Published: 2023-07-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-12
- Finding
  - Using medicines safely
  - Published: 2023-07-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5084946851

HomeCare Compass is an independent guide and is not affiliated with the CQC.