# The Regard Partnership Domicilary Care South West

*Operated by Achieve Together Limited.*

The Regard Partnership Domicilary Care South West is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 12/12/2018

## Practical info

- Postcode: PL1 3HN
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 12/Dec/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence and choice
  - Published: 2021-10-30
- Finding
  - Dignity, respect and privacy
  - Published: 2021-10-30

### effective

- Finding
  - Staff supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Management structure provided clear lines of accountability and responsive leadership.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled appropriately and in line with policy; people knew how to raise concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective partnership working with external agencies, commissioners, and healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive, open team culture with staff motivated and involved in service development.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong incident learning culture with accident/incident forms reviewed for practice improvements.
  - Published: 2021-10-30
- Finding
  - Evidence: Care and support plans were personalised, regularly reviewed, and included detailed information about preferences and routines.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, annual appraisals, and felt well supported by management.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had received regular training including the Care Certificate, medicines administration, safeguarding, and Mental Capacity Act.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment practices including DBS checks, probationary periods, and consideration of people's needs and preferences when recruiting staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and were relaxed and comfortable with staff; positive body language and interactions observed throughout.
  - Published: 2021-10-30
- **person_centred_care** _(minor)_
  - Evidence: Some of the arrangements for managing and supporting people with their finances were not personalised... it was not evident if people had made choices about these arrangements.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: information about people had been stored in a cupboard within the communal dining area. We saw this cupboard was open during our inspection and staff used the dining table to write their daily notes.
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to develop independence, community links, and social relationships, including enabling first holidays and reducing restrictive practices.
  - Published: 2021-10-30
- Finding
  - Evidence: Staffing organised to ensure consistency, with designated staff teams and clear rota communication adapted to each person's understanding.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective incident learning culture underpinned by Duty of Candour ethos; trends and patterns identified to drive service improvements.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong equality, diversity and cultural competency culture, including recruiting a carer of the same nationality to support a non-English-speaking person.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust and personalised care planning including individual communication tools (social stories, 'now and next' boards, easy read materials) tailored to each person's needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly experienced and proactive registered manager with 19 years' experience, actively engaged in leadership development, best-practice networks, and external forums.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Personalised care planning
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-507780083

HomeCare Compass is an independent guide and is not affiliated with the CQC.