# London Care (East London)

*Operated by London Care Limited.*

London Care (East London) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/05/2023

## Practical info

- Postcode: E2 9DA
- Registered manager: Begum, Forina
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 31/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust quality monitoring including spot checks, care plan audits, and staff file reviews
  - Published: 2023-05-31
- Finding
  - Evidence: Complaints were appropriately logged with outcomes recorded, and people knew how to raise concerns
  - Published: 2023-05-31
- Finding
  - Evidence: Provider worked with local authority on a recruitment initiative, resulting in 13 new staff focused on weekend working
  - Published: 2023-05-31
- Finding
  - Evidence: Registered manager promoted an open, honest culture with staff able to raise concerns freely
  - Published: 2023-05-31
- Finding
  - Evidence: Monthly medicines audits ensured concerns were identified and addressed promptly
  - Published: 2023-05-31
- Finding
  - Evidence: Staff had training on safeguarding, medicines administration, and infection control, with competency checks carried out regularly
  - Published: 2023-05-31
- Finding
  - Evidence: Care plans were personalised and outlined detailed support for staff to deliver safe care
  - Published: 2023-05-31
- **communication_with_families** _(minor)_
  - Evidence: 50% of the times I phone the agency they say they're going to phone me back and they don't.
  - Published: 2023-05-31
- **missed_or_late_visits** _(minor)_
  - Evidence: Weekends go a bit crazy. You can never tell what times they will turn up.
  - Published: 2023-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5074955611

HomeCare Compass is an independent guide and is not affiliated with the CQC.