# Metro Homecare Ltd

Metro Homecare Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/09/2023

## Practical info

- Postcode: E15 1XH
- Registered manager: Mohammad, Atif
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 08/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-08

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2023-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-08

### Other

- Finding
  - Evidence: Previous breaches of regulations 12 and 17 fully resolved; MCA record-keeping recommendation also acted upon.
  - Published: 2023-09-08
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, occupational therapists, social workers and mental health professionals.
  - Published: 2023-09-08
- Finding
  - Evidence: Positive open culture; registered manager had open-door policy and staff felt comfortable raising concerns.
  - Published: 2023-09-08
- Finding
  - Evidence: Robust governance: monthly care plan audits, spot checks, annual surveys (93% response rate), and weekly staff meetings.
  - Published: 2023-09-08
- Finding
  - Evidence: Cultural, spiritual and communication needs met; carer matching in place and Accessible Information Standard followed.
  - Published: 2023-09-08
- Finding
  - Evidence: Care plans detailed, personalised and regularly reviewed with involvement of people, relatives and other professionals.
  - Published: 2023-09-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2023-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-08
- Finding
  - Staffing and recruitment
  - Published: 2023-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-08
- Finding
  - Using medicines safely
  - Published: 2023-09-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-08
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-09-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-08
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5065598495

HomeCare Compass is an independent guide and is not affiliated with the CQC.