# Right at Home Bournemouth and Poole

*Operated by Bournemouth Assistance Limited.*

Right at Home Bournemouth and Poole is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 11/01/2020

## Practical info

- Postcode: BH12 1DZ
- Registered manager: Rich, Natalie
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 11/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-10-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Service actively combated social isolation through community outings, befriending and bespoke activities tailored to individual interests.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff recognition scheme celebrating 'going the extra mile', contributing to high staff morale and retention.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective instant messaging and electronic care planning systems ensuring real-time communication and responsive care updates.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong end-of-life care approach, enabling people to die at home with familiar staff in accordance with their wishes.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive multi-agency collaboration with health professionals enabling timely hospital discharge and complex care support.
  - Published: 2021-10-30
- Finding
  - Evidence: 100% of staff and people said they would recommend the service; staff praised training as exceptional, brilliant and thorough.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust governance, quality assurance audits and complaints tracking systems with strong registered manager leadership and provider oversight.
  - Published: 2021-10-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-504353905

HomeCare Compass is an independent guide and is not affiliated with the CQC.