# Guardian Care & Support Ltd

Guardian Care & Support Ltd is a CQC-regulated home-care agency in Tadcaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/03/2019

## Practical info

- Postcode: LS24 9AL
- Registered manager: Bains, Sukhbir
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Tadcaster
- Last CQC check: 13/Mar/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Partnership working with health and social care professionals praised as professional and prompt
  - Published: 2020-01-29
- Finding
  - Evidence: Positive end-of-life care highlighted in compliment cards; aspiration to develop a specialist palliative care team
  - Published: 2020-01-29
- Finding
  - Evidence: Hands-on, accessible registered manager conducting audits, spot checks and regular telephone contact with people
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints investigated thoroughly with written responses and learning shared with all staff
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care with 'pop up meetings', regular reviews and prompt responses to changes in need
  - Published: 2020-01-29
- Finding
  - Evidence: Strong MCA and DoLS awareness with care plans signed by people and best-interest processes documented
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supported through Care Certificate induction, regular training, Skills for Care reflective supervision and annual appraisals
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent care teams assigned geographically, ensuring punctuality and continuity of care for people
  - Published: 2020-01-29
- Finding
  - Evidence: Robust medication management with training, shadowing and observational competency tests before staff could administer medicines
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated clear awareness of safeguarding procedures and whistleblowing policy
  - Published: 2020-01-29
- Finding
  - Evidence: People supported to make decisions and maintain independence; equality and diversity recorded in care files.
  - Published: 2019-06-20
- Finding
  - Evidence: Good links with healthcare professionals and the local community, with appropriate referrals made.
  - Published: 2019-06-20
- Finding
  - Evidence: Registered manager and care manager were approachable, led by example and promoted an open, honest culture.
  - Published: 2019-06-20
- Finding
  - Evidence: Strong communication with relatives and people using the service; no complaints in the last 12 months.
  - Published: 2019-06-20
- Finding
  - Evidence: Care plans and risk assessments were up-to-date, personalised and person-centred.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff had appropriate induction, training, supervision and appraisal, and felt supported by management.
  - Published: 2019-06-20
- Finding
  - Evidence: Medicines were safely received, stored, administered and destroyed; staff received medicine management training and competency checks.
  - Published: 2019-06-20
- Finding
  - Evidence: People felt safe and staff were respectful, with consistent core teams providing regular care visits.
  - Published: 2019-06-20
- **medication_management** _(minor)_
  - Evidence: There was no recording of the quantities of medicines on the medicine administration records (MARs). This made it difficult to effectively audit them and check the correct number of tablets were in stock.
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-503160617

HomeCare Compass is an independent guide and is not affiliated with the CQC.