# Careline Homecare (Sheffield)

*Operated by Care Line Homecare Limited.*

Careline Homecare (Sheffield) is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 20/06/2019

## Practical info

- Postcode: S2 4DH
- Registered manager: Thistlewhite, Michelle
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 12/May/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-12

### Other

- Finding
  - Evidence: Registered manager described as open, honest and committed; statutory notifications sent to CQC as required
  - Published: 2023-05-12
- Finding
  - Evidence: Strong partnership working with health professionals, social workers and local authority
  - Published: 2023-05-12
- Finding
  - Evidence: MCA compliance improved since previous inspection; best interest decisions recorded in care records
  - Published: 2023-05-12
- Finding
  - Evidence: Positive safeguarding culture; staff trained and confident to escalate concerns to registered manager
  - Published: 2023-05-12
- Finding
  - Evidence: Significantly improved governance: electronic care planning system enabling real-time audit and timely issue resolution
  - Published: 2023-05-12
- Finding
  - Evidence: Staff induction programme including shadowing, and regular supervision, appraisal and spot checks
  - Published: 2023-05-12
- Finding
  - Evidence: Sufficient staffing with consistent care workers; scheduled calls not missed and late visits tracked via app
  - Published: 2023-05-12
- Finding
  - Evidence: Electronic medication administration records (MAR) with real-time manager oversight and 12-monthly competency checks
  - Published: 2023-05-12
- Finding
  - Evidence: Individualised risk assessments covering mobility, personal care, medicines, equipment, manual handling and home environment
  - Published: 2023-05-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-12
- Finding
  - Staffing and recruitment
  - Published: 2023-05-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-12
- Finding
  - Using medicines safely
  - Published: 2023-05-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-12
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles
  - Published: 2023-05-12
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2023-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5021601594

HomeCare Compass is an independent guide and is not affiliated with the CQC.