# Shalom Health Recruitment Ltd

Shalom Health Recruitment Ltd is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2019

## Practical info

- Postcode: RM10 7FN
- Registered manager: Awudi, Pamela
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 11/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-06-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: Service demonstrated improvement over successive inspections from Inadequate to Good, showing capacity to learn.
  - Published: 2019-06-20
- Finding
  - Evidence: Positive leadership culture with accessible senior staff and effective use of WhatsApp groups for family communication.
  - Published: 2019-06-20
- Finding
  - Evidence: Quality assurance systems included surveys, telephone monitoring, home visits and unannounced spot checks.
  - Published: 2019-06-20
- Finding
  - Evidence: Care plans were personalised, regularly reviewed and developed with involvement from people and relatives.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff received induction, Care Certificate training and ongoing training including dementia care, first aid and MCA.
  - Published: 2019-06-20
- Finding
  - Evidence: Medicine records were accurate, up to date and subject to regular audit by the nominated individual.
  - Published: 2019-06-20
- Finding
  - Evidence: Strong recruitment procedures including DBS checks, employment references and right-to-work verification.
  - Published: 2019-06-20
- Finding
  - Evidence: No missed visits reported in the past year; staff contacted people when running late.
  - Published: 2019-06-20
- Finding
  - Evidence: Personalised risk assessments covering falls, mobility, diabetes and infection control were in place.
  - Published: 2019-06-20
- Finding
  - Evidence: Robust safeguarding procedures in place with staff trained to recognise and report concerns.
  - Published: 2019-06-20

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-20
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-20
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-20
- Finding
  - Using medicines safely
  - Published: 2019-06-20
- Finding
  - Staffing and recruitment
  - Published: 2019-06-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2019-06-20
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2019-06-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5021519797

HomeCare Compass is an independent guide and is not affiliated with the CQC.