# Careline Homecare (Rotherham)

*Operated by Care Line Homecare Limited.*

Careline Homecare (Rotherham) is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/06/2025

## Practical info

- Postcode: S62 6NU
- Registered manager: Wilson, Ellie-Jo
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 24/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and involvement in decision-making
  - Published: 2019-06-20
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2019-06-20

### effective

- Finding
  - Nutrition and hydration
  - Published: 2019-06-20
- Finding
  - Consent and Mental Capacity Act
  - Published: 2019-06-20
- Finding
  - Staff training and support
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: Staff felt well supported, valued and motivated by management
  - Published: 2019-06-20
- Finding
  - Evidence: Medicines audits identified and rectified MAR omissions promptly
  - Published: 2019-06-20
- Finding
  - Evidence: Positive feedback from healthcare professionals regarding service organisation and leadership
  - Published: 2019-06-20
- Finding
  - Evidence: Person-centred care plans developed collaboratively with people and their families
  - Published: 2019-06-20
- Finding
  - Evidence: Registered manager demonstrated values-based, compassionate leadership and was well regarded by staff and people
  - Published: 2019-06-20
- Finding
  - Evidence: Effective quality assurance systems including audits, surveys and care plan reviews
  - Published: 2019-06-20
- Finding
  - Evidence: Regular unannounced spot observations by senior staff ensured quality of care delivery
  - Published: 2019-06-20
- Finding
  - Evidence: Staff received regular training and competency assessments, including medicines administration
  - Published: 2019-06-20
- Finding
  - Evidence: Robust staff recruitment system including DBS checks and references prior to employment
  - Published: 2019-06-20
- Finding
  - Evidence: People consistently reported feeling safe and well cared for by kind, compassionate and respectful staff
  - Published: 2019-06-20
- **communication_with_families** _(minor)_
  - Evidence: At one time they always used to phone if there was a problem and the carer was going to be late but that seemed to have fallen by the wayside when the new people took over.
  - Published: 2019-06-20
- **care_planning** _(minor)_
  - Evidence: Some risk assessment information needed more detail to help people to understand how their level of risk had been assessed and what support they could expect from the care workers.
  - Published: 2019-06-20
- **record_keeping** _(minor)_
  - Evidence: During home visits we found some MAR had not been signed at the time of administration. Further checks confirmed medicines had been given but not signed for.
  - Published: 2019-06-20

### responsive

- Finding
  - Complaints handling
  - Published: 2019-06-20
- Finding
  - Person-centred care planning
  - Published: 2019-06-20

### safe

- Finding
  - Infection control
  - Published: 2019-06-20
- Finding
  - Staffing levels and recruitment
  - Published: 2019-06-20
- Finding
  - Medicines management
  - Published: 2019-06-20
- Finding
  - Safeguarding and risk management
  - Published: 2019-06-20

### well_led

- Finding
  - Quality assurance and continuous improvement
  - Published: 2019-06-20
- Finding
  - Leadership and governance
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5020845660

HomeCare Compass is an independent guide and is not affiliated with the CQC.