# London Care (Westminster)

*Operated by London Care Limited.*

London Care (Westminster) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/01/2025

## Practical info

- Postcode: W2 5PH
- Registered manager: Mckay, Kirkland
- Local authority: Westminster
- Region: London
- City: London
- Last CQC check: 03/Jan/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider met duty of candour and notified CQC of significant events
  - Published: 2022-10-04
- Finding
  - Evidence: Effective partnership working with local authority, pharmacies, GPs and community professionals
  - Published: 2022-10-04
- Finding
  - Evidence: 80.18% of survey respondents 'very satisfied' and a further 16.30% 'satisfied'
  - Published: 2022-10-04
- Finding
  - Evidence: Equality and diversity training; service marked occasions important to people (e.g. Black History Month, Eid, Pride)
  - Published: 2022-10-04
- Finding
  - Evidence: Good infection prevention and control with appropriate PPE provision
  - Published: 2022-10-04
- Finding
  - Evidence: Safe medicines support with competency checks and MAR audits
  - Published: 2022-10-04
- Finding
  - Evidence: People felt safe and comfortable with their care workers
  - Published: 2022-10-04
- Finding
  - Evidence: Safely recruited staff with DBS checks, references and right-to-work verification
  - Published: 2022-10-04
- **incident_learning** _(moderate)_
  - Evidence: issues which were not thoroughly addressed to facilitate effective learning... the provider had not fully investigated and established the significance of a care worker logging in at a precise distance away
  - Published: 2022-10-04
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post and the provider had commenced recruitment for a new manager
  - Published: 2022-10-04
- **record_keeping** _(critical)_
  - Evidence: a care worker logged out of a person's home 2.44 kilometres away from the known address... records showed this journey was made instantaneously
  - Published: 2022-10-04
- **governance** _(critical)_
  - Evidence: Systems to monitor aspects of the quality of the service were not sufficiently robust as we found many examples of care staff having insufficient time to travel between calls
  - Published: 2022-10-04
- **care_planning** _(critical)_
  - Evidence: some people were placed at risk by the provider when they did not receive care from two staff members together, as the provider was not following the person's agreed care plan
  - Published: 2022-10-04
- **missed_or_late_visits** _(critical)_
  - Evidence: 21% of calls during this month did not have any designated travel time... one care worker did not have travel time for 108 out of 266 visits
  - Published: 2022-10-04
- **staffing_levels** _(critical)_
  - Evidence: one specific occasion when a person scheduled to receive care and support from two care staff was visited by only one staff member
  - Published: 2022-10-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-04
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-04
- Finding
  - Using medicines safely
  - Published: 2022-10-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-04
- Finding
  - Staffing and recruitment
  - Published: 2022-10-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-04
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-04
- Finding
  - Duty of candour
  - Published: 2022-10-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5020573664

HomeCare Compass is an independent guide and is not affiliated with the CQC.