# The Robert Atkinson Centre

*Operated by Thumhara Centre.*

The Robert Atkinson Centre is a CQC-regulated home-care agency in Stockton-on-tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/10/2024

## Practical info

- Postcode: TS17 8AP
- Registered manager: Akhtar, Shagufta
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton-on-tees
- Last CQC check: 29/Oct/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager took immediate action following inspection findings and engaged an external organisation to improve governance.
  - Published: 2023-06-06
- Finding
  - Evidence: The provider worked with external healthcare professionals and included their information in care plans.
  - Published: 2023-06-06
- Finding
  - Evidence: The registered manager was proactive within the local BAME community and regularly visited people to gather feedback.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff had completed safeguarding and infection control training; PPE was used appropriately.
  - Published: 2023-06-06
- Finding
  - Evidence: Environmental and individual risks were identified with risk assessments and contingency plans in place.
  - Published: 2023-06-06
- Finding
  - Evidence: The registered manager ensured staff had appropriate language and cultural links with the person they supported.
  - Published: 2023-06-06
- Finding
  - Evidence: People were supported by a consistent staff team and new staff were introduced to people prior to supporting them.
  - Published: 2023-06-06
- **record_keeping** _(moderate)_
  - Evidence: The registered manager did not have effective systems to monitor recruitment files were accurate and complete.
  - Published: 2023-06-06
- **leadership** _(moderate)_
  - Evidence: The registered manager was also the nominated individual...the lack of oversight was at both registered manager and provider level.
  - Published: 2023-06-06
- **staff_competency** _(critical)_
  - Evidence: The provider did not ensure staff were recruited safely. The service did not always carry out recruitment checks, and DBS checks were not always conducted.
  - Published: 2023-06-06
- **governance** _(critical)_
  - Evidence: Quality assurance processes were not in place or were ineffective. The issues we identified had not been recognised and addressed.
  - Published: 2023-06-06

### safe

- Finding
  - Using medicines safely
  - Published: 2023-06-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-06-06
- Finding
  - Staffing and recruitment
  - Published: 2023-06-06

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-06
- Finding
  - Working in partnership with others
  - Published: 2023-06-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5010650985

HomeCare Compass is an independent guide and is not affiliated with the CQC.