# Integra Supported Housing

Integra Supported Housing is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/07/2019

## Practical info

- Postcode: WV5 9HA
- Registered manager: Allen, Jonathan
- Local authority: Staffordshire
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 30/Jul/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Monthly audits and spot checks carried out to monitor quality of care and medicines management
  - Published: 2020-01-29
- Finding
  - Evidence: Provider used questionnaires, newsletters, suggestion boxes and meetings to gather and share feedback
  - Published: 2020-01-29
- Finding
  - Evidence: Robust complaints process in place with trend monitoring and multiple accessible formats
  - Published: 2020-01-29
- Finding
  - Evidence: People's privacy, dignity and independence were consistently respected by friendly and caring staff
  - Published: 2020-01-29
- Finding
  - Evidence: Care staff received regular supervision, annual appraisals, and access to both essential and specialist training
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were administered safely with MAR records, competency checks, and two-staff administration of controlled drugs
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and care staff could identify and report abuse appropriately with relevant safeguarding referrals made
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: the registered manager did not have in place health action plans or hospital passports to ensure in an emergency that health care professionals would have access
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: not all care staff recruited were consistently supplying a full work history when completing the application form
  - Published: 2020-01-29
- **staff_training** _(moderate)_
  - Evidence: they were not receiving any training in falls prevention...One member of the care staff said they would help the person up. This could lead to further injury
  - Published: 2020-01-29
- **care_planning** _(moderate)_
  - Evidence: the process for completing reviews was not consistent as there was no appropriate review paperwork being used
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: lifestyle plans were not always being completed and paperwork was not the same across all files
  - Published: 2020-01-29
- Finding
  - Evidence: People's equality and diversity needs were embedded in care records and practice in line with the Equality Act 2010.
  - Published: 2019-07-30
- Finding
  - Evidence: The provider worked in partnership with social workers, mental health specialists and psychologists.
  - Published: 2019-07-30
- Finding
  - Evidence: The service operated an open, inclusive and empowering culture with spot checks, audits and whistle-blowing policy in place.
  - Published: 2019-07-30
- Finding
  - Evidence: Care plans were personalised, reviewed regularly, and people were actively involved in their creation.
  - Published: 2019-07-30
- Finding
  - Evidence: People were supported in line with the Mental Capacity Act 2005 and care staff demonstrated good understanding of MCA principles.
  - Published: 2019-07-30
- Finding
  - Evidence: Care staff received regular supervision, appraisals, team meetings and role-specific training (e.g. diabetes, epilepsy, falls prevention).
  - Published: 2019-07-30
- Finding
  - Evidence: Medicines were administered safely with annual refresher training and competency checks for care staff.
  - Published: 2019-07-30
- Finding
  - Evidence: Robust recruitment processes including DBS checks and references ensured suitable staff were employed.
  - Published: 2019-07-30
- Finding
  - Evidence: Risk assessments were in place and a dedicated risk manager was appointed to ensure all risks were identified and managed.
  - Published: 2019-07-30
- Finding
  - Evidence: People felt safe with staff and safeguarding systems were well understood by care staff.
  - Published: 2019-07-30
- **end_of_life_care** _(minor)_
  - Evidence: While people's views were not reflected as to their wishes in providing end of life care, their wishes were reflected upon death.
  - Published: 2019-07-30
- **communication_with_families** _(minor)_
  - Evidence: The registered manager and care staff were not aware of the legislation, but this did not impact how information was shared.
  - Published: 2019-07-30
- **governance** _(minor)_
  - Evidence: It is a legal requirement that the overall rating from our last inspection is displayed...on the provider's website. We found our rating was displayed within the provider's office location, however there was no evidence of this on the provider's website.
  - Published: 2019-07-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-498786000

HomeCare Compass is an independent guide and is not affiliated with the CQC.