# The Upper Hand Care Limited

The Upper Hand Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/05/2019

## Practical info

- Postcode: SW16 6LG
- Registered manager: Heyle, Safiyo
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 24/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback that people were treated with kindness, respect and compassion by leadership and staff.
  - Published: 2022-06-24
- Finding
  - Evidence: Good infection control practice and PPE provision to minimise COVID-19 risks.
  - Published: 2022-06-24
- Finding
  - Evidence: Effective partnership working with social workers, GPs and the Clinical Commissioning Group.
  - Published: 2022-06-24
- Finding
  - Evidence: Medication audits demonstrated identification of issues and learning to mitigate further risks.
  - Published: 2022-06-24
- Finding
  - Evidence: Strong induction and ongoing training, including specialist training in tracheotomy, epilepsy and end of life palliative care, supported by a training needs analysis.
  - Published: 2022-06-24
- Finding
  - Evidence: Robust quality assurance including annual surveys, telephone monitoring and unannounced spot checks of staff.
  - Published: 2022-06-24
- Finding
  - Evidence: Systems introduced to monitor and assess quality and safety, with policies, audits and an ongoing improvement/action plan.
  - Published: 2022-06-24
- Finding
  - Evidence: Improved governance and oversight following recruitment of a care coordinator and supervisor to support the registered manager.
  - Published: 2022-06-24

### well_led

- Finding
  - Service leadership, management and governance assuring high-quality, person-centred care
  - Published: 2022-06-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4969875607

HomeCare Compass is an independent guide and is not affiliated with the CQC.