# De Divine Service Limited

De Divine Service Limited is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 27/08/2022

## Practical info

- Postcode: RM1 3NH
- Registered manager: Oshiobugie, Godwin
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 27/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-16
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-09-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-16

### Other

- Finding
  - Evidence: Complaints had been investigated and addressed in a timely manner
  - Published: 2022-09-16
- Finding
  - Evidence: Infection control systems and adequate PPE were in place
  - Published: 2022-09-16
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect and promoted independence
  - Published: 2022-09-16
- Finding
  - Evidence: MCA assessments had been completed and consent was sought before tasks
  - Published: 2022-09-16
- Finding
  - Evidence: Regular supervisions had been carried out for staff
  - Published: 2022-09-16
- Finding
  - Evidence: Staff had received training and induction including shadowing experienced staff
  - Published: 2022-09-16
- Finding
  - Evidence: Medicines were being administered as prescribed according to MAR charts
  - Published: 2022-09-16
- Finding
  - Evidence: Systems were in place to minimise risks of late or missed calls
  - Published: 2022-09-16
- Finding
  - Evidence: Pre-employment checks had been carried out to ensure staff were suitable to work with vulnerable people
  - Published: 2022-09-16

### responsive

- Finding
  - End of Life care and support
  - Published: 2022-09-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needs
  - Published: 2022-09-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-16
- Finding
  - Staffing and recruitment
  - Published: 2022-09-16
- Finding
  - Using medicines safely
  - Published: 2022-09-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-16
- Finding
  - Duty of candour
  - Published: 2022-09-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4955656673

HomeCare Compass is an independent guide and is not affiliated with the CQC.