# Helping Hands Warrington

*Operated by Midshires Care Limited.*

Helping Hands Warrington is a CQC-regulated home-care agency in Warrington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/06/2022

## Practical info

- Postcode: WA1 3RS
- Local authority: Warrington
- Region: North West
- City: Warrington
- Last CQC check: 29/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of candour understood and partnership working established
  - Published: 2022-06-29
- Finding
  - Evidence: Person-centred culture with positive feedback from people and relatives
  - Published: 2022-06-29
- Finding
  - Evidence: Embedded quality assurance and governance measures
  - Published: 2022-06-29
- Finding
  - Evidence: Effective staffing levels and safe recruitment with consistent staff team
  - Published: 2022-06-29
- Finding
  - Evidence: Strong infection prevention and control with 96% staff IPC training and ample PPE
  - Published: 2022-06-29
- Finding
  - Evidence: Safe medicines management with up-to-date policy, MARs and training
  - Published: 2022-06-29
- Finding
  - Evidence: Robust safeguarding systems; staff knew how to escalate concerns
  - Published: 2022-06-29
- Finding
  - Evidence: Effective risk assessment and safety monitoring with up-to-date care records
  - Published: 2022-06-29
- **care_planning** _(minor)_
  - Evidence: We did note that one assessment required a greater level of detail. This was responded to immediately.
  - Published: 2022-06-29

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-06-29
- Finding
  - Staffing and recruitment
  - Published: 2022-06-29
- Finding
  - Using medicines safely
  - Published: 2022-06-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-29

### well_led

- Finding
  - Duty of candour and working in partnership with others
  - Published: 2022-06-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4949842457

HomeCare Compass is an independent guide and is not affiliated with the CQC.