# Thera East Anglia

Thera East Anglia is a CQC-regulated home-care agency in Grantham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 08/01/2020

## Practical info

- Postcode: NG31 7XT
- Registered manager: Smith, Justin
- Local authority: Lincolnshire
- Region: East Midlands
- City: Grantham
- Last CQC check: 08/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Hospital passports in place to support people during healthcare admissions
  - Published: 2021-10-30
- Finding
  - Evidence: 'Quality Company' employing people with learning disabilities to visit others and ensure their voice was heard in service development
  - Published: 2021-10-30
- Finding
  - Evidence: Healthcare professionals consistently praised the service, with one attributing a person's longevity to the outstanding care received
  - Published: 2021-10-30
- Finding
  - Evidence: Robust governance framework with regular audits, clear accountability, and strong duty of candour awareness
  - Published: 2021-10-30
- Finding
  - Evidence: No-agency staffing policy ensuring continuity of care, with staffing levels reported as sufficient
  - Published: 2021-10-30
- Finding
  - Evidence: Positive Behaviour Support (PBS) principles applied consistently, including participation in STOMP initiative to reduce unnecessary medication
  - Published: 2021-10-30
- Finding
  - Evidence: Provider membership strategy enabling people, families and staff to vote on strategic issues and influence organisational direction
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative use of communication tools and creative approaches to support people with complex communication needs
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4946432212

HomeCare Compass is an independent guide and is not affiliated with the CQC.