# Aurora Home Care Ltd

Aurora Home Care Ltd is a CQC-regulated home-care agency in Cramlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NE23 7BF
- Registered manager: Hoadley, Tara
- Local authority: Northumberland
- Region: North East
- City: Cramlington
- Last CQC check: 21/Jan/2026 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-23

### Other

- Finding
  - Evidence: New manager positively received by staff, people, and families with an open-door policy.
  - Published: 2023-05-23
- Finding
  - Evidence: Previous breach of Regulation 17 (governance) was resolved with improved quality assurance monitoring.
  - Published: 2023-05-23
- Finding
  - Evidence: Accidents and incidents were recorded and reported correctly with evidence of lessons learnt.
  - Published: 2023-05-23
- Finding
  - Evidence: Consent and Mental Capacity Act principles were understood and applied.
  - Published: 2023-05-23
- Finding
  - Evidence: Staff worked effectively with health and social care professionals.
  - Published: 2023-05-23
- Finding
  - Evidence: Infection prevention and control procedures were adequate with appropriate PPE use.
  - Published: 2023-05-23
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks and references.
  - Published: 2023-05-23
- Finding
  - Evidence: Staff training had improved; previous breach of Regulation 18 was resolved.
  - Published: 2023-05-23
- Finding
  - Evidence: Medicines were generally managed safely and the previous breach of Regulation 12 was resolved.
  - Published: 2023-05-23
- Finding
  - Evidence: People felt safe and reported staff were kind and caring.
  - Published: 2023-05-23
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was no registered manager in post, but a new manager had recently started in post and had started the registration process.
  - Published: 2023-05-23
- **medication_management** _(minor)_
  - Evidence: We found some issues with medicines records at the home of 1 person we visited, but this was addressed by the new manager.
  - Published: 2023-05-23
- **record_keeping** _(minor)_
  - Evidence: We found some records in need of review. A new system was being installed and the new manager was going to review all records to ensure they were up to date.
  - Published: 2023-05-23
- **missed_or_late_visits** _(moderate)_
  - Evidence: People reported some calls running late and rotas often not sent out. The provider was addressing this and had employed new care coordinators.
  - Published: 2023-05-23

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-23
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-23
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-23
- Finding
  - Staffing and recruitment
  - Published: 2023-05-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-23
- Finding
  - Using medicines safely
  - Published: 2023-05-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-23
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-23
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4921771961

HomeCare Compass is an independent guide and is not affiliated with the CQC.