# Regline Care Limited

*Operated by Regline Limited.*

Regline Care Limited is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/11/2022

## Practical info

- Postcode: CV6 1LU
- Registered manager: Denya, Constance
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 15/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-15
- Finding
  - Supporting people to express their views and be involved in decisions about their care
  - Published: 2022-11-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-15

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-11-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-15
- Finding
  - Assessing people's needs and choices; consent to care and treatment in line with MCA
  - Published: 2022-11-15

### Other

- Finding
  - Evidence: Positive feedback from people and relatives about staff compassion, dignity, respect and skill.
  - Published: 2022-11-15
- Finding
  - Evidence: Quality audits, record reviews and medicine oversight enabled continuous monitoring and improvement.
  - Published: 2022-11-15
- Finding
  - Evidence: Registered manager was accessible, approachable, delivered some care calls personally and conducted unannounced spot checks.
  - Published: 2022-11-15
- Finding
  - Evidence: People and relatives were involved in assessments, care planning and reviews.
  - Published: 2022-11-15
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and included cultural, religious and communication needs.
  - Published: 2022-11-15
- Finding
  - Evidence: Comprehensive induction including shadowing until assessed as competent, plus ongoing training covering dementia, end of life, safeguarding and more.
  - Published: 2022-11-15
- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding, whistleblowing, and external reporting channels.
  - Published: 2022-11-15
- Finding
  - Evidence: Medicines were administered safely with PRN protocols in place and regular checks by the registered manager.
  - Published: 2022-11-15
- Finding
  - Evidence: Risk assessments covered moving and handling, choking, skin integrity, falls and environment with clear guidance for staff.
  - Published: 2022-11-15
- Finding
  - Evidence: People felt safe and received consistent care from familiar staff who arrived on time and stayed for the required duration.
  - Published: 2022-11-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-15
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-15
- Finding
  - Using medicines safely
  - Published: 2022-11-15
- Finding
  - Staffing and recruitment
  - Published: 2022-11-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-15

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-11-15
- Finding
  - Managers and staff clear on roles; quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-11-15
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; duty of candour
  - Published: 2022-11-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4921198660

HomeCare Compass is an independent guide and is not affiliated with the CQC.