# Wellbeing Care Solutions Ltd

Wellbeing Care Solutions Ltd is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/01/2023

## Practical info

- Postcode: WS3 1LZ
- Registered manager: Mazivanhanga, Ottilia
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 26/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-26

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-01-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-26

### Other

- Finding
  - Evidence: Accessible information provided in formats suitable for people's needs, including large print
  - Published: 2023-01-26
- Finding
  - Evidence: Effective partnership working with healthcare professionals, praised in a letter of commendation in August 2022
  - Published: 2023-01-26
- Finding
  - Evidence: Positive open culture with hands-on registered manager receptive to feedback and acting on issues immediately
  - Published: 2023-01-26
- Finding
  - Evidence: Person-centred care with personalised care plans including communication preferences and end of life wishes
  - Published: 2023-01-26
- Finding
  - Evidence: Staff knowledgeable in safeguarding procedures and infection control, adhering to PPE guidance
  - Published: 2023-01-26
- Finding
  - Evidence: Medicines managed safely with monitoring arrangements and appropriate supervisory action when records incomplete
  - Published: 2023-01-26
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, references, and identity verification
  - Published: 2023-01-26
- Finding
  - Evidence: Consistent staffing enabled strong relationships between care workers and people supported, with relatives rating the service '10/10'
  - Published: 2023-01-26

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-01-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-26
- Finding
  - Using medicines safely
  - Published: 2023-01-26
- Finding
  - Staffing and recruitment
  - Published: 2023-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-26

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; continuous learning and improving care
  - Published: 2023-01-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4908402225

HomeCare Compass is an independent guide and is not affiliated with the CQC.