# Ryedale Homecare

*Operated by Ryedale Homecare Limited.*

Ryedale Homecare is a CQC-regulated home-care agency in Malton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 05/03/2026

## Practical info

- Postcode: YO17 9DP
- Registered manager: Lightfoot, Jayne
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Malton
- Last CQC check: 05/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff worked well with other healthcare professionals, including local authority and district nursing team.
  - Published: 2022-12-07
- Finding
  - Evidence: Clear management structure in place; staff found management approachable and supportive.
  - Published: 2022-12-07
- Finding
  - Evidence: Staff turnover was very low, supporting consistent care from staff who knew people well.
  - Published: 2022-12-07
- Finding
  - Evidence: Staff wore PPE in line with current government guidance; infection prevention and control training refreshed annually.
  - Published: 2022-12-07
- Finding
  - Evidence: Safeguarding training provided to staff including refresher training; staff understood their responsibilities.
  - Published: 2022-12-07
- Finding
  - Evidence: Safe recruitment practices in place with robust induction processes including shadowing opportunities.
  - Published: 2022-12-07
- Finding
  - Evidence: Safe staffing numbers maintained; provider only accepted new packages if current staffing levels could accommodate them.
  - Published: 2022-12-07
- Finding
  - Evidence: People told us they felt safe and praised the staff team; one relative said 'The staff have been tremendous'.
  - Published: 2022-12-07
- **missed_or_late_visits** _(moderate)_
  - Evidence: There was not a formalised system in place to ensure the monitoring of late or missed calls, the quality of the care or standard of care records.
  - Published: 2022-12-07
- **consent_capacity** _(moderate)_
  - Evidence: Best interest decisions had been made however these were not decision specific and the records did not evidence who was involved in the decision making.
  - Published: 2022-12-07
- **care_planning** _(moderate)_
  - Evidence: More detail was needed in the care plans to ensure people's needs and preferences were fully understood and recorded.
  - Published: 2022-12-07
- **incident_learning** _(critical)_
  - Evidence: Staff told us people had accidents however these had not been recorded, people's safety had not been managed and lessons had not been learnt.
  - Published: 2022-12-07
- **governance** _(critical)_
  - Evidence: Audits in place were not sufficient or robust enough to highlight all shortfalls identified on the inspection.
  - Published: 2022-12-07
- **medication_management** _(critical)_
  - Evidence: Some people's medication on their care records did not match the MAR charts, some records were unclear, and signatures were missing.
  - Published: 2022-12-07
- **record_keeping** _(critical)_
  - Evidence: People's medical conditions were not fully assessed and records did not include the level of detail needed to ensure safe care.
  - Published: 2022-12-07
- Finding
  - Evidence: People felt safe with the care provided and were confident management would respond to any issues.
  - Published: 2022-04-03
- Finding
  - Evidence: The registered manager maintained open working relationships with healthcare professionals and responded proactively to concerns.
  - Published: 2022-04-03
- Finding
  - Evidence: PPE was readily available and used appropriately; staff followed good hand hygiene practices.
  - Published: 2022-04-03
- Finding
  - Evidence: Staff were reliable and punctual, with people confirming staff contacted them if running late.
  - Published: 2022-04-03
- Finding
  - Evidence: People praised staff as caring, flexible and exceptionally kind, with staff and management going above and beyond to meet needs.
  - Published: 2022-04-03
- **safeguarding** _(minor)_
  - Evidence: The provider needed to update their safeguarding policy and procedure to ensure it contained detailed information about how safeguarding concerns would be managed.
  - Published: 2022-04-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-07
- Finding
  - Staffing and recruitment
  - Published: 2022-12-07
- Finding
  - Using medicines safely
  - Published: 2022-12-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things went wrong
  - Published: 2022-12-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-12-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-490055856

HomeCare Compass is an independent guide and is not affiliated with the CQC.