# Compare Care Limited

Compare Care Limited is a CQC-regulated home-care agency in Crawley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 06/07/2022

## Practical info

- Postcode: RH10 1JH
- Registered manager: O'Donnell, Nicholas
- Local authority: West Sussex
- Region: South East
- City: Crawley
- Last CQC check: 06/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-06
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence
  - Published: 2022-07-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-06
- Finding
  - Supporting people to eat and drink enough; working with other agencies; accessing healthcare
  - Published: 2022-07-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-06

### Other

- Finding
  - Evidence: Effective partnership working with GPs, district nurses and occupational therapists
  - Published: 2022-07-06
- Finding
  - Evidence: Open, approachable registered manager and supportive team culture
  - Published: 2022-07-06
- Finding
  - Evidence: Positive feedback from people and relatives about caring, dignified staff
  - Published: 2022-07-06
- Finding
  - Evidence: Effective infection control procedures and consistent PPE use
  - Published: 2022-07-06
- Finding
  - Evidence: Staff trained, supervised and competency-checked by the registered manager
  - Published: 2022-07-06
- Finding
  - Evidence: Sufficient regular staff with no missed calls reported and electronic visit monitoring embedded
  - Published: 2022-07-06
- Finding
  - Evidence: Medicines managed safely with risk assessments, MARs and weekly audits
  - Published: 2022-07-06
- **leadership** _(moderate)_
  - Evidence: The rating for this key question has remained Requires Improvement. This meant the service management and leadership was inconsistent.
  - Published: 2022-07-06
- **governance** _(moderate)_
  - Evidence: The improvements made, needed more time to be sustained, maintained and fully embedded into the culture of the service.
  - Published: 2022-07-06
- **person_centred_care** _(moderate)_
  - Evidence: records were not well personalised and did not always reflect the care that people were receiving
  - Published: 2022-07-06
- **care_planning** _(moderate)_
  - Evidence: people's care plans were still in the process of being updated and amended, to ensure they accurately described people's history, their background, aspirations, goals, likes and dislikes
  - Published: 2022-07-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-06

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-07-06
- Finding
  - Staffing and recruitment
  - Published: 2022-07-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-06
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-07-06

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning; partnership working
  - Published: 2022-07-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-06
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-489567745

HomeCare Compass is an independent guide and is not affiliated with the CQC.