# Blossoming Hearts Care Agency Ltd.

*Operated by Blossoming Hearts Care Agency Ltd.*

Blossoming Hearts Care Agency Ltd. is a CQC-regulated home-care agency in Grantham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/04/2025

## Practical info

- Postcode: NG31 6DY
- Registered manager: Jenkins, Lorraine
- Local authority: Lincolnshire
- Region: East Midlands
- City: Grantham
- Last CQC check: 16/Apr/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Evidence the provider had acted on feedback received
  - Published: 2022-03-26
- Finding
  - Evidence: Provider had met the requirements of the Warning Notice in relation to Regulation 12 and Regulation 17
  - Published: 2022-03-26
- Finding
  - Evidence: Medicine audits implemented; electronic system alerts the registered manager to unsigned medicines
  - Published: 2022-03-26
- Finding
  - Evidence: Staff received training in safeguarding and moving and handling
  - Published: 2022-03-26
- Finding
  - Evidence: Electronic care planning system and MAR embedded; registered manager checked daily that people received care and medicines as prescribed
  - Published: 2022-03-26
- Finding
  - Evidence: Records showed staff were allocated travel time between care calls
  - Published: 2022-03-26
- Finding
  - Evidence: Systems were in place to enable staff to support people safely with the application and removal of transdermal medicines
  - Published: 2022-03-26
- Finding
  - Evidence: Risks associated with people's care and support had been identified and risk assessments were in place
  - Published: 2022-03-26
- **governance** _(minor)_
  - Evidence: The provider did not complete the required Provider Information Return (PIR).
  - Published: 2022-03-26
- **missed_or_late_visits** _(minor)_
  - Evidence: We received mixed feedback about staff time keeping.
  - Published: 2022-03-26
- **complaints_handling** _(minor)_
  - Evidence: further review and implementation of the complaints policy was needed to ensure the full policy was being met.
  - Published: 2022-03-26
- **care_planning** _(minor)_
  - Evidence: Further improvement was required to strengthen these to ensure all aspects of the potential risk to people had been explored.
  - Published: 2022-03-26

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-03-26
- Finding
  - Using medicines safely
  - Published: 2022-03-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-26

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-03-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4889806031

HomeCare Compass is an independent guide and is not affiliated with the CQC.