# Lavender Care Agency Ltd

*Operated by Lavender Care Agency Limited.*

Lavender Care Agency Ltd is a CQC-regulated home-care agency in Wallington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/01/2020

## Practical info

- Postcode: SM6 9BS
- Registered manager: Swaleh, Faiza
- Local authority: Sutton
- Region: London
- City: Wallington
- Last CQC check: 14/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-01-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-01-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-01-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-01-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-01-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-01-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-01-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-01-01

### Other

- Finding
  - Evidence: The registered manager maintained regular informal contact with people and relatives, acting promptly on feedback.
  - Published: 2020-01-01
- Finding
  - Evidence: Staff respected people's privacy, dignity and independence, with relatives expressing high trust in the care provided.
  - Published: 2020-01-01
- Finding
  - Evidence: The registered manager was knowledgeable about CQC regulatory requirements including duty of candour and notification obligations.
  - Published: 2020-01-01
- Finding
  - Evidence: Safe recruitment practices were followed, with sufficient staff in post to meet people's needs.
  - Published: 2020-01-01
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and were aware of local authority reporting procedures.
  - Published: 2020-01-01
- Finding
  - Evidence: People were involved in assessments and care planning, receiving personalised care aligned with their wishes and cultural backgrounds.
  - Published: 2020-01-01

### responsive

- Finding
  - End of life care and support
  - Published: 2020-01-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-01-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-01-01
- Finding
  - Meeting people's communication needs
  - Published: 2020-01-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-01-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-01-01
- Finding
  - Preventing and controlling infection
  - Published: 2020-01-01
- Finding
  - Using medicines safely
  - Published: 2020-01-01
- Finding
  - Staffing and recruitment
  - Published: 2020-01-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-01-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-01-01

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2020-01-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-01-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-01-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4882553208

HomeCare Compass is an independent guide and is not affiliated with the CQC.