# Brunelcare Domiciliary Care Services Bristol & South Gloucestershire

*Operated by Brunelcare.*

Brunelcare Domiciliary Care Services Bristol & South Gloucestershire is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/10/2018

## Practical info

- Postcode: BS30 8EZ
- Registered manager: Harmer, Clare
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 18/Dec/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff received supervision, training and regular communications; open and honest culture of improvement encouraged.
  - Published: 2024-09-24
- Finding
  - Evidence: Complaints managed promptly and professionally with themes identified and learning shared with staff.
  - Published: 2024-09-24
- Finding
  - Evidence: Quality assurance systems including regular audits of support plans, medicines, incidents and staff training were in place.
  - Published: 2024-09-24
- Finding
  - Evidence: Strong leadership team with clear lines of responsibility and accountability following appointment of new manager.
  - Published: 2024-09-24
- Finding
  - Evidence: Medication recording errors had reduced following manager review and action; competency spot checks carried out regularly.
  - Published: 2024-09-24
- Finding
  - Evidence: People felt safe with staff and had built positive relationships; staff understood safeguarding responsibilities.
  - Published: 2024-09-24
- **record_keeping** _(moderate)_
  - Evidence: nearly all of them were incidents where staff had given a person their prescribed medicine but had failed to sign the form to indicate they had done this
  - Published: 2024-09-24
- **medication_management** _(moderate)_
  - Evidence: there had been a high number of errors in the recording of medicines administration
  - Published: 2024-09-24

### safe

- Finding
  - Using medicines safely
  - Published: 2024-09-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-09-24

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2024-09-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-485906723

HomeCare Compass is an independent guide and is not affiliated with the CQC.