# St Michaels Support & Care

*Operated by CareTech Community Services Limited.*

St Michaels Support & Care is a CQC-regulated home-care agency in Potters Bar.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/07/2019

## Practical info

- Postcode: EN6 5HA
- Registered manager: Gayle, Patrick
- Local authority: Hertfordshire
- Region: East
- City: Potters Bar
- Last CQC check: 05/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-06-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-06-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-06-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2024-06-13
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2024-06-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-06-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-06-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-06-13

### Other

- Finding
  - Evidence: Effective partnership working with healthcare professionals, local authority, and mental health services.
  - Published: 2024-06-13
- Finding
  - Evidence: Positive engagement of people through customer involvement meetings, suggestion boxes, residents' meetings, and newsletters.
  - Published: 2024-06-13
- Finding
  - Evidence: Good governance through 'operation orderly' monthly audit returns, quarterly service-lead audits, and internal compliance team.
  - Published: 2024-06-13
- Finding
  - Evidence: Strong complaints handling with documented responses, monthly manager review, and positive relative feedback.
  - Published: 2024-06-13
- Finding
  - Evidence: Person-centred care plans with one-page profiles, key-worker system, and documented goals and outcomes.
  - Published: 2024-06-13
- Finding
  - Evidence: Comprehensive staff induction, regular supervision, annual appraisals, and responsive training programme including staff-requested topics.
  - Published: 2024-06-13
- Finding
  - Evidence: Robust medicines management including regular audits, competency assessments, and timely administration confirmed by people using the service.
  - Published: 2024-06-13
- Finding
  - Evidence: Detailed, regularly reviewed risk assessments in place with staff able to articulate individual risks.
  - Published: 2024-06-13

### responsive

- Finding
  - End of life care and support
  - Published: 2024-06-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-06-13
- Finding
  - Meeting people's communication needs
  - Published: 2024-06-13
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2024-06-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-06-13
- Finding
  - Using medicines safely
  - Published: 2024-06-13
- Finding
  - Staffing and recruitment
  - Published: 2024-06-13
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2024-06-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-06-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-06-13
- Finding
  - Continuous learning and improving care
  - Published: 2024-06-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-06-13
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-06-13
- Finding
  - Planning and promoting person-centred, high-quality care with openness; duty of candour
  - Published: 2024-06-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4859046869

HomeCare Compass is an independent guide and is not affiliated with the CQC.