# Great Prospects Care Ltd

*Operated by Great Prospects Care Limited.*

Great Prospects Care Ltd is a CQC-regulated home-care agency in Canterbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CT1 3RY
- Registered manager: Etheridge, Kelly
- Local authority: Kent
- Region: South East
- City: Canterbury
- Last CQC check: 30/Sep/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-05-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-05-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-05-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-05-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-05-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-05-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-05-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-05-18

### Other

- Finding
  - Evidence: People supported to maintain independence and make choices about their care.
  - Published: 2019-05-18
- Finding
  - Evidence: End of life care plans in place with staff trained in end of life care.
  - Published: 2019-05-18
- Finding
  - Evidence: No complaints received; proactive resolution of concerns before escalation.
  - Published: 2019-05-18
- Finding
  - Evidence: Registered manager worked effectively with healthcare professionals to provide joined-up care.
  - Published: 2019-05-18
- Finding
  - Evidence: People felt treated with dignity and respect; staff knew people well and were kind and considerate.
  - Published: 2019-05-18
- Finding
  - Evidence: Staff received comprehensive induction, regular supervision and competency checks.
  - Published: 2019-05-18
- Finding
  - Evidence: Sufficient staffing levels maintained with no missed calls reported by relatives.
  - Published: 2019-05-18
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding and whistleblowing procedures.
  - Published: 2019-05-18
- Finding
  - Evidence: People received their medicines as prescribed and MAR sheets were clear, fully completed and reviewed monthly.
  - Published: 2019-05-18

### responsive

- Finding
  - End of life care and support
  - Published: 2019-05-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-05-18
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-05-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-05-18
- Finding
  - Preventing and controlling infection
  - Published: 2019-05-18
- Finding
  - Using medicines safely
  - Published: 2019-05-18
- Finding
  - Staffing and recruitment
  - Published: 2019-05-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-05-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-05-18

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2019-05-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-05-18
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2019-05-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-05-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4859046539

HomeCare Compass is an independent guide and is not affiliated with the CQC.