# Alpha Quality Care Newport

*Operated by Alpha Quality Care LTD.*

Alpha Quality Care Newport is a CQC-regulated home-care agency in Newport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2023

## Practical info

- Postcode: PO30 5BA
- Registered manager: Eyong Ashu Nkoyoh, Christian
- Local authority: Isle of Wight
- Region: South East
- City: Newport
- Last CQC check: 26/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider improved from 'Requires Improvement' at last inspection, resolving all previous regulatory breaches.
  - Published: 2023-03-17
- Finding
  - Evidence: Effective partnership working with local authority and health and social care professionals to deliver joined-up care.
  - Published: 2023-03-17
- Finding
  - Evidence: Registered manager maintained open, transparent culture and proactively engaged with staff, people, relatives and external professionals.
  - Published: 2023-03-17
- Finding
  - Evidence: Strong governance systems including care plan audits, spot checks, frequent reviews and feedback mechanisms.
  - Published: 2023-03-17
- Finding
  - Evidence: Care plans were personalised, reviewed regularly, and promoted independence and people's preferences.
  - Published: 2023-03-17
- Finding
  - Evidence: Staff supported people with dignity and respect; people and relatives were consistently complimentary about kindness and care.
  - Published: 2023-03-17
- Finding
  - Evidence: People received care from a small, consistent staff team; staffing levels were sufficient and visits were on time.
  - Published: 2023-03-17
- Finding
  - Evidence: Safe recruitment practices followed, including DBS checks, references and employment gap investigations.
  - Published: 2023-03-17
- Finding
  - Evidence: Effective infection prevention and control practices, with staff trained and supplied with appropriate PPE.
  - Published: 2023-03-17
- Finding
  - Evidence: Medicines administered only by trained and competency-assessed staff; electronic records and weekly audits ensured safe administration.
  - Published: 2023-03-17
- Finding
  - Evidence: Comprehensive risk assessments in place with clear guidance for staff on mitigating harm, routinely audited by the registered manager.
  - Published: 2023-03-17
- **staff_competency** _(minor)_
  - Evidence: one relative raised concern about the skills and knowledge on one staff member in relation to the use of moving and handling equipment.
  - Published: 2023-03-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4853518682

HomeCare Compass is an independent guide and is not affiliated with the CQC.