# Global Excellence Services Limited

Global Excellence Services Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 28/02/2020

## Practical info

- Postcode: B18 7AF
- Registered manager: Ezekiel, Abiola
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 06/Apr/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-06
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-06

### Other

- Finding
  - Evidence: Engagement with families through surveys with overwhelmingly positive feedback
  - Published: 2022-04-06
- Finding
  - Evidence: Positive, open culture where staff felt supported and able to raise concerns
  - Published: 2022-04-06
- Finding
  - Evidence: Effective audit systems providing oversight, with monthly spot checks by the registered manager
  - Published: 2022-04-06
- Finding
  - Evidence: Person-centred care respecting culture, religion and protected characteristics
  - Published: 2022-04-06
- Finding
  - Evidence: Up-to-date staff training, induction and Care Certificate completion
  - Published: 2022-04-06
- Finding
  - Evidence: Infection control followed government COVID-19 guidance, including PPE training and testing
  - Published: 2022-04-06
- Finding
  - Evidence: Medicines safely managed with complete and accurate MAR records
  - Published: 2022-04-06
- Finding
  - Evidence: Sufficient staff to meet people's needs, with safe recruitment including DBS checks
  - Published: 2022-04-06
- Finding
  - Evidence: Robust safeguarding and whistleblowing systems understood by staff
  - Published: 2022-04-06
- Finding
  - Evidence: Risk assessments in place for all known risks and staff understood how to reduce risks
  - Published: 2022-04-06
- **care_planning** _(minor)_
  - Evidence: one person's risk assessment for skin integrity notes skin could breakdown but did not say where or what action to take.
  - Published: 2022-04-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-06
- Finding
  - Using medicines safely
  - Published: 2022-04-06
- Finding
  - Staffing and recruitment
  - Published: 2022-04-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-06
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-06
- Finding
  - Duty of candour
  - Published: 2022-04-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4840431805

HomeCare Compass is an independent guide and is not affiliated with the CQC.