# SureCare Richmond and Kingston

*Operated by Clarity Ventures Ltd.*

SureCare Richmond and Kingston is a CQC-regulated home-care agency in Surbiton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/10/2022

## Practical info

- Postcode: KT6 7HT
- Registered manager: Meriden, Ahmed
- Local authority: Kingston upon Thames
- Region: London
- City: Surbiton
- Last CQC check: 25/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-25

### Other

- Finding
  - Evidence: Call records showed staff attended on time and stayed for the full duration
  - Published: 2022-10-25
- Finding
  - Evidence: Effective quality assurance checks and oversight of incidents/accidents
  - Published: 2022-10-25
- Finding
  - Evidence: Approachable and visible registered manager with good communication
  - Published: 2022-10-25
- Finding
  - Evidence: Personalised care plans reflecting choices, preferences, hobbies and cultural needs
  - Published: 2022-10-25
- Finding
  - Evidence: Kind, compassionate and dignified care with positive feedback from people and relatives
  - Published: 2022-10-25
- Finding
  - Evidence: Regular supervision and appraisal every three months
  - Published: 2022-10-25
- Finding
  - Evidence: Staff praised training and induction, with Care Certificate followed and competency assessed
  - Published: 2022-10-25
- Finding
  - Evidence: Safe recruitment processes including DBS checks, references and full employment history
  - Published: 2022-10-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-25
- Finding
  - Staffing and recruitment
  - Published: 2022-10-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-25
- Finding
  - Using medicines safely
  - Published: 2022-10-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-10-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4836005662

HomeCare Compass is an independent guide and is not affiliated with the CQC.