# Compassionate Heart

*Operated by Compassionate Heart Ltd.*

Compassionate Heart is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/04/2019

## Practical info

- Postcode: CB5 8UU
- Registered manager: Kingi, Rosemary
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 03/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: Staff demonstrated good awareness of safeguarding procedures and MCA principles
  - Published: 2019-06-20
- Finding
  - Evidence: Service had an on-call system for people and staff to contact the manager for support
  - Published: 2019-06-20
- Finding
  - Evidence: Registered manager was a member of a registered managers forum and carried out spot checks and supervision
  - Published: 2019-06-20
- Finding
  - Evidence: Recruitment processes included application forms and reference checks
  - Published: 2019-06-20
- Finding
  - Evidence: Risk assessments and care plans were detailed, reviewed regularly, and reflected people's current needs
  - Published: 2019-06-20
- Finding
  - Evidence: Staff received induction including shadow shifts, ongoing training, and supervision
  - Published: 2019-06-20
- Finding
  - Evidence: People felt safe and expressed satisfaction with staff treating them with dignity and respect
  - Published: 2019-06-20

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-20
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-20
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-20
- Finding
  - Using medicines safely
  - Published: 2019-06-20
- Finding
  - Staffing and recruitment
  - Published: 2019-06-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-20
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4826080042

HomeCare Compass is an independent guide and is not affiliated with the CQC.