# Premier Care - Halton Branch

*Operated by Premier Care Limited.*

Premier Care - Halton Branch is a CQC-regulated home-care agency in Widnes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/12/2020

## Practical info

- Postcode: WA8 7RP
- Registered manager: Hargreaves, Chelsea
- Local authority: Halton
- Region: North West
- City: Widnes
- Last CQC check: 09/Dec/2020 - 00:00

## Inspection findings

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Capacity assessments and consent appropriately recorded in line with MCA
  - Published: 2022-07-27
- Finding
  - Evidence: Strong partnership working with local authority and healthcare commissioners
  - Published: 2022-07-27
- Finding
  - Evidence: Positive staff morale and good support from managers
  - Published: 2022-07-27
- Finding
  - Evidence: Effective quality assurance systems with regular audits
  - Published: 2022-07-27
- Finding
  - Evidence: Robust infection prevention and control with adequate PPE during COVID-19 pandemic
  - Published: 2022-07-27
- Finding
  - Evidence: Safe recruitment processes and sufficient staffing levels
  - Published: 2022-07-27
- Finding
  - Evidence: Effective safeguarding systems with staff understanding their responsibilities
  - Published: 2022-07-27
- Finding
  - Evidence: Improvements made resulting in no longer being in breach of regulations 11, 12 and 17
  - Published: 2022-07-27
- **governance** _(minor)_
  - Evidence: no overall review of all medication administration records was completed to identify any common themes.
  - Published: 2022-07-27
- **supervision_appraisal** _(minor)_
  - Evidence: during the period of the COVID-19 pandemic not all staff had received supervision.
  - Published: 2022-07-27
- **staffing_levels** _(moderate)_
  - Evidence: some people were unhappy about the different staff who visited them. Some did not have a regular care worker.
  - Published: 2022-07-27
- **medication_management** _(minor)_
  - Evidence: There was no overall view of which support staff had been assessed in each area of medicines handling.
  - Published: 2022-07-27
- **medication_management** _(minor)_
  - Evidence: the provider's medicines audit, sharing and learning systems were not yet fully embedded into practice.
  - Published: 2022-07-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-27
- Finding
  - Working in partnership with others
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4808751693

HomeCare Compass is an independent guide and is not affiliated with the CQC.