# Care Centred Ltd

Care Centred Ltd is a CQC-regulated home-care agency in Reigate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 10/08/2019

## Practical info

- Postcode: RH2 9RJ
- Registered manager: Amankwaah, Glenn
- Local authority: Surrey
- Region: South East
- City: Reigate
- Last CQC check: 24/Apr/2021 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-30

### Other

- Finding
  - Evidence: PPE worn in line with government guidance throughout the COVID-19 pandemic.
  - Published: 2023-06-30
- Finding
  - Evidence: Care visits were monitored electronically; no missed visits were identified.
  - Published: 2023-06-30
- Finding
  - Evidence: The service worked in partnership with GPs, social services and specialist nurses.
  - Published: 2023-06-30
- Finding
  - Evidence: The registered manager was highly regarded by people, relatives and staff.
  - Published: 2023-06-30
- Finding
  - Evidence: Consent was properly obtained and documented, including for people with difficulty writing.
  - Published: 2023-06-30
- Finding
  - Evidence: Accidents and incidents were recorded, reviewed and actions shared with staff promptly.
  - Published: 2023-06-30
- Finding
  - Evidence: Staff received appropriate training including safeguarding, infection control and catheter care.
  - Published: 2023-06-30
- Finding
  - Evidence: Effective and safe recruitment practices including DBS checks and full employment histories.
  - Published: 2023-06-30
- Finding
  - Evidence: Robust risk assessments and personalised care plans were in place for each individual.
  - Published: 2023-06-30
- Finding
  - Evidence: People felt safe and expressed confidence in staff providing personal care.
  - Published: 2023-06-30
- **record_keeping** _(minor)_
  - Evidence: The provider told us that two systems were being used to monitor the giving of medicines as a temporary method.
  - Published: 2023-06-30
- **medication_management** _(minor)_
  - Evidence: Due to the two methods of recording, it was not always clear to see what medicines had been given and when.
  - Published: 2023-06-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-30
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-30
- Finding
  - Staffing and recruitment
  - Published: 2023-06-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-30
- Finding
  - Using medicines safely
  - Published: 2023-06-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-30

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-30
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-08-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-21
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2019-08-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-08-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4799536778

HomeCare Compass is an independent guide and is not affiliated with the CQC.