# Caremark Lambeth

*Operated by Chris Homecare Limited.*

Caremark Lambeth is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/01/2023

## Practical info

- Postcode: SW2 1BZ
- Registered manager: Akpojivi, Christianah
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 05/Jan/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-01-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-05

### Other

- Finding
  - Evidence: Risk assessments and management plans were up to date, detailed and regularly reviewed
  - Published: 2023-01-05
- Finding
  - Evidence: People received consistent personal care from a familiar core group of staff who knew their needs and preferences
  - Published: 2023-01-05
- Finding
  - Evidence: Open and inclusive culture with regular telephone and in-person monitoring visits to gather people's views
  - Published: 2023-01-05
- Finding
  - Evidence: Provider worked in close partnership with GPs, district nurses, NHS continuing care teams and local authorities
  - Published: 2023-01-05
- Finding
  - Evidence: Staff received regular supervision, annual appraisals and mandatory training refreshed within last 12 months
  - Published: 2023-01-05
- Finding
  - Evidence: Medicines administration records had no recording errors or omissions and were regularly audited
  - Published: 2023-01-05
- Finding
  - Evidence: Electronic call monitoring system fully operational, automatically flagging late, early or missed calls
  - Published: 2023-01-05
- Finding
  - Evidence: Robust pre-employment checks now in place including DBS, identity, references and right to work verification
  - Published: 2023-01-05
- **missed_or_late_visits** _(moderate)_
  - Evidence: staff were more than 15 minutes late for approximately 25% of all their scheduled calls... still fell well short of the providers own expectations regarding staff time keeping.
  - Published: 2023-01-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-05
- Finding
  - Using medicines safely
  - Published: 2023-01-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-05
- Finding
  - Staffing and recruitment
  - Published: 2023-01-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-05
- Finding
  - Planning and promoting person-centred, high-quality care and support
  - Published: 2023-01-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-05
- Finding
  - Working in partnership with others
  - Published: 2022-01-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-01-22
- Finding
  - Planning and promoting person-centred, high-quality care; duty of candour
  - Published: 2022-01-22
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4788199022

HomeCare Compass is an independent guide and is not affiliated with the CQC.