# Sunburst House

*Operated by Obasan Services Limited.*

Sunburst House is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/03/2021

## Practical info

- Postcode: BH11 8JP
- Registered manager: Cockwell, Eileen
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 26/Mar/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-05-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-05-14
- Finding
  - Ensuring people are well treated and supported
  - Published: 2025-05-14

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-05-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-05-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-05-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-05-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-05-14

### Other

- Finding
  - Evidence: People's views were sought through questionnaires and people felt able to give informal feedback.
  - Published: 2025-05-14
- Finding
  - Evidence: Staff had access to PPE and had received food hygiene and infection control training.
  - Published: 2025-05-14
- Finding
  - Evidence: Professionals gave positive feedback, with one commenting Obasan were 'extremely helpful and very caring'.
  - Published: 2025-05-14
- Finding
  - Evidence: Staff ensured essential information accompanied people admitted to hospital, including care plans and MAR.
  - Published: 2025-05-14
- Finding
  - Evidence: People were encouraged to maintain independence and staff supported health professional-prescribed exercises.
  - Published: 2025-05-14
- Finding
  - Evidence: Staff respected people's preferences including choice of male or female staff, visit times, and personal routines.
  - Published: 2025-05-14
- Finding
  - Evidence: People felt safe with staff visiting regularly and relatives reported no safety concerns with carers.
  - Published: 2025-05-14
- Finding
  - Evidence: Staff treated people with kindness and compassion; people and relatives gave consistently positive feedback about caring interactions.
  - Published: 2025-05-14
- **cultural_competency** _(moderate)_
  - Evidence: Documentation did not reflect details about people's protected characteristics and the registered manager did not have a good understanding about how to ensure people did not receive discriminatory care.
  - Published: 2025-05-14
- **leadership** _(critical)_
  - Evidence: The registered manager did not have a good understanding of their regulatory responsibility and legal requirements. There were two ongoing breaches of regulations identified at the previous inspection.
  - Published: 2025-05-14

### responsive

- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2025-05-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-05-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-05-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-05-14
- Finding
  - Staffing and recruitment
  - Published: 2025-05-14
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-05-14
- Finding
  - Using medicines safely
  - Published: 2025-05-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-05-14

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2025-05-14
- Finding
  - Working in partnership with others
  - Published: 2025-05-14
- Finding
  - Planning and promoting person-centred, high-quality care; continuous learning and improving care
  - Published: 2025-05-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-05-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4777150206

HomeCare Compass is an independent guide and is not affiliated with the CQC.