# Intrinsic Care

*Operated by The Intrinsic Care Group Limited.*

Intrinsic Care is a CQC-regulated home-care agency in Chatham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/07/2025

## Practical info

- Postcode: ME5 9AJ
- Registered manager: James, Sarah
- Local authority: Medway
- Region: South East
- City: Chatham
- Last CQC check: 31/Jul/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider was no longer in breach of Regulation 17 (governance) or Regulation 19 (fit and proper persons) following previous requires improvement rating.
  - Published: 2021-04-23
- Finding
  - Evidence: Strong governance improvements since previous inspection, including electronic audit systems for care plans, medicines, infection control and recruitment.
  - Published: 2021-04-23
- Finding
  - Evidence: Care plans were person-centred, co-produced with individuals, and covered all protected characteristics under the Equalities Act 2010.
  - Published: 2021-04-23
- Finding
  - Evidence: Registered manager promoted an open, transparent culture and was well known and accessible to people using the service.
  - Published: 2021-04-23
- Finding
  - Evidence: Staff training was up to date; new staff completed induction and shadowing before working independently.
  - Published: 2021-04-23
- Finding
  - Evidence: Robust risk assessments with detailed management plans including triggers and actions to keep people safe.
  - Published: 2021-04-23
- Finding
  - Evidence: Electronic medicine recording system with alerts implemented to ensure timely administration and safety.
  - Published: 2021-04-23
- Finding
  - Evidence: People were involved in recruiting new staff, including participating in interviews and providing feedback on staff performance.
  - Published: 2021-04-23
- Finding
  - Evidence: People were supported to maintain and develop independence, with flexible staffing arrangements in place
  - Published: 2020-01-14
- Finding
  - Evidence: Open and transparent culture with staff describing the provider as passionate, supportive and client-led
  - Published: 2020-01-14
- Finding
  - Evidence: Staff received regular one-to-one supervision and the provider maintained a visible, approachable leadership presence
  - Published: 2020-01-14
- Finding
  - Evidence: Recovery plans were developed collaboratively to support people's goals and mental health journeys
  - Published: 2020-01-14
- Finding
  - Evidence: Care plans were detailed and person-centred, with people involved in writing and reviewing their own plans
  - Published: 2020-01-14
- Finding
  - Evidence: Incidents were fully recorded and investigated with learning shared across the staff team
  - Published: 2020-01-14
- Finding
  - Evidence: Medicines were managed safely with staff trained and competency-checked regularly by the provider
  - Published: 2020-01-14
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well supported, with positive feedback about staff knowledge and caring approach
  - Published: 2020-01-14
- **consent_capacity** _(moderate)_
  - Evidence: Some measures in place to keep people safe from harm were of a restrictive nature...thought had not always been given to informed decision making to enable the least restrictive option
  - Published: 2020-01-14
- **medication_management** _(moderate)_
  - Evidence: The medicines audit was not completed as regularly as it should have been...individual MAR's were only checked once every five months.
  - Published: 2020-01-14
- **care_planning** _(moderate)_
  - Evidence: Some areas assessed as being high risk had a one sentence description of how to keep people safe. For example, 'to have regular activities and support'
  - Published: 2020-01-14
- **record_keeping** _(moderate)_
  - Evidence: Another member of staff did not have an application form on file. There was no evidence of past employment history or education.
  - Published: 2020-01-14
- **staff_competency** _(critical)_
  - Evidence: The failure to ensure a robust system is in place to recruit only suitable staff is a breach of Regulation 19 of the Health and Social Care Act 2008
  - Published: 2020-01-14
- **governance** _(critical)_
  - Evidence: The failure to ensure a robust approach to monitoring the quality and safety of the service is a breach of Regulation 17 of the Health and Social Care Act 2008
  - Published: 2020-01-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4776781915

HomeCare Compass is an independent guide and is not affiliated with the CQC.