# Morecare Services(UK)Ltd

*Operated by Morecare Services (Uk) Ltd.*

Morecare Services(UK)Ltd is a CQC-regulated home-care agency in Ashford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/10/2024

## Practical info

- Postcode: TW15 3PP
- Local authority: Surrey
- Region: South East
- City: Ashford
- Last CQC check: 28/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2023-05-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-16

### Other

- Finding
  - Evidence: Staff felt well-supported, able to raise concerns openly, and described a positive team culture.
  - Published: 2023-05-16
- Finding
  - Evidence: Quality monitoring included regular audits and spot checks; provider no longer in breach of Regulation 17.
  - Published: 2023-05-16
- Finding
  - Evidence: Communication with families was proactive and effective, including notification of lateness and health changes.
  - Published: 2023-05-16
- Finding
  - Evidence: Service was flexible and responsive to requests for changes to visit times.
  - Published: 2023-05-16
- Finding
  - Evidence: Care plans were individualised and accessible to staff via a phone application.
  - Published: 2023-05-16
- Finding
  - Evidence: Staff were kind, caring and maintained dignity and privacy; positive relationships established with people and families.
  - Published: 2023-05-16
- Finding
  - Evidence: Medicines managed safely with real-time digital monitoring and monthly audits confirming correct administration.
  - Published: 2023-05-16
- Finding
  - Evidence: People received a reliable, punctual service from consistent staff who knew their needs and preferences.
  - Published: 2023-05-16
- Finding
  - Evidence: Recruitment procedures strengthened to ensure only suitable staff employed, including DBS checks and right-to-work verification.
  - Published: 2023-05-16
- Finding
  - Evidence: Safeguarding processes improved since last inspection; dedicated safeguarding lead nominated and all concerns reported to local authority and CQC.
  - Published: 2023-05-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-16
- Finding
  - End of life care and support
  - Published: 2023-05-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-16
- Finding
  - Using medicines safely
  - Published: 2023-05-16
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-16
- Finding
  - Staffing and recruitment
  - Published: 2023-05-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-16
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candour
  - Published: 2023-05-16
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-05-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-477624268

HomeCare Compass is an independent guide and is not affiliated with the CQC.