# Five Star Support

*Operated by Five Star Support Limited.*

Five Star Support is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2022

## Practical info

- Postcode: WS3 2HL
- Registered manager: Haskett, Claire
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 03/Aug/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-03

### Other

- Finding
  - Evidence: Positive feedback from relatives and external professionals
  - Published: 2022-08-03
- Finding
  - Evidence: Effective partnership working with external professionals
  - Published: 2022-08-03
- Finding
  - Evidence: Open, transparent culture with strong duty of candour
  - Published: 2022-08-03
- Finding
  - Evidence: Improved supervisions, spot checks and personal development plans (previous breach of Regulation 18 resolved)
  - Published: 2022-08-03
- Finding
  - Evidence: Strong safeguarding awareness and prompt escalation of concerns
  - Published: 2022-08-03
- Finding
  - Evidence: Safe medication management with PRN protocols and competency checks
  - Published: 2022-08-03
- Finding
  - Evidence: Consistent staff team who knew people well
  - Published: 2022-08-03
- Finding
  - Evidence: Person-centred care records clearly outlining support needs
  - Published: 2022-08-03
- **governance** _(minor)_
  - Evidence: We discussed with the registered manager how existing checks on people's daily logs, medication administration records (MAR) and staff recruitment could be further improved.
  - Published: 2022-08-03
- **record_keeping** _(minor)_
  - Evidence: Whilst we did identify unexplored gaps in staff members' employment history, the registered manager was able to produce this information during the site visit.
  - Published: 2022-08-03
- **consent_capacity** _(minor)_
  - Evidence: Not all people had signed their care plans to consent to care. We found one care plan outlined the person had capacity to consent, however, their care plan had been signed by staff and a relative.
  - Published: 2022-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Using medicines safely
  - Published: 2022-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-03
- Finding
  - Engaging and involving people, public and staff; continuous learning and improving care
  - Published: 2022-08-03
- Finding
  - Managers and staff understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-03
- Finding
  - Duty of candour and openness
  - Published: 2022-08-03
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4773068254

HomeCare Compass is an independent guide and is not affiliated with the CQC.