# London

*Operated by The Social Care Ltd.*

London is a CQC-regulated home-care agency in Southall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/04/2022

## Practical info

- Postcode: UB1 3EJ
- Registered manager: Gulaid, Abdi
- Local authority: Ealing
- Region: London
- City: Southall
- Last CQC check: 30/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked in partnership with local authorities, healthcare professionals, pharmacists and community groups.
  - Published: 2022-04-30
- Finding
  - Evidence: Clear management structure with approachable office staff and effective communication systems including regular meetings and memos.
  - Published: 2022-04-30
- Finding
  - Evidence: Person-centred culture respecting cultural and language needs, with staff matched to people's cultural backgrounds.
  - Published: 2022-04-30
- Finding
  - Evidence: Robust governance with regular audits, observations, spot checks and feedback from people using the service.
  - Published: 2022-04-30
- Finding
  - Evidence: Effective infection prevention and control with staff training, regular checks, PPE use and COVID-19 guidance compliance.
  - Published: 2022-04-30
- Finding
  - Evidence: Suitable recruitment systems with identity and suitability checks plus induction with skills and competency assessment.
  - Published: 2022-04-30
- Finding
  - Evidence: Risks to people's safety and wellbeing had been assessed, were monitored and planned for, including health, nutrition, mobility and home environment risks.
  - Published: 2022-04-30
- Finding
  - Evidence: Care workers arrived on time and stayed for the agreed time, supported by an electronic call monitoring system.
  - Published: 2022-04-30
- Finding
  - Evidence: People received their medicines safely and as prescribed, with regularly reviewed medicines care plans and dedicated medicines champions supporting other staff.
  - Published: 2022-04-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-30
- Finding
  - Staffing and recruitment
  - Published: 2022-04-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-30
- Finding
  - Using medicines safely
  - Published: 2022-04-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-30
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4761808855

HomeCare Compass is an independent guide and is not affiliated with the CQC.