# Personal Home Care Services Ltd

Personal Home Care Services Ltd is a CQC-regulated home-care agency in Oldham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/01/2021

## Practical info

- Postcode: OL8 3TH
- Registered manager: Parveen, Iffat
- Local authority: Oldham
- Region: North West
- City: Oldham
- Last CQC check: 30/Jan/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-09-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-09-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-09-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-09-11

### Other

- Finding
  - Evidence: People's views and decisions incorporated into care plans promoting person-centred care
  - Published: 2021-07-15
- Finding
  - Evidence: Staff received COVID-19 and infection control training with PPE readily available
  - Published: 2021-07-15
- Finding
  - Evidence: Registered manager worked effectively in partnership with other health and social care organisations
  - Published: 2021-07-15
- Finding
  - Evidence: Staff felt supported and valued by the registered manager and nominated individual
  - Published: 2021-07-15
- Finding
  - Evidence: Record keeping improved with accurate dates of implementation and review following previous breach of Regulation 17
  - Published: 2021-07-15
- Finding
  - Evidence: Effective governance systems with regular audits and evidence of acting on findings
  - Published: 2021-07-15
- Finding
  - Evidence: Medicine records updated accurately with PRN protocols implemented following previous breach of Regulation 12
  - Published: 2021-07-15
- Finding
  - Evidence: Robust recruitment checks including DBS checks and references ensured staff were suitable to work with vulnerable adults
  - Published: 2021-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2019-09-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-09-11
- Finding
  - Meeting people's communication needs
  - Published: 2019-09-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-09-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-07-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2021-07-15
- Finding
  - Staffing and recruitment
  - Published: 2021-07-15
- Finding
  - Using medicines safely
  - Published: 2021-07-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-07-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-07-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-07-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-07-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2021-07-15
- Finding
  - Working in partnership with others; continuous learning and improving care
  - Published: 2019-09-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-09-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-09-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-09-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4758377960

HomeCare Compass is an independent guide and is not affiliated with the CQC.