# Forest Gate

*Operated by Sathi Care Ltd.*

Forest Gate is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/06/2022

## Practical info

- Postcode: E7 9HZ
- Registered manager: Khan, Anma
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 07/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-07
- Finding
  - Staff working with other agencies; access to healthcare
  - Published: 2022-06-07
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-07
- Finding
  - Assessing people's needs and choices
  - Published: 2022-06-07

### Other

- Finding
  - Evidence: Quality assurance through spot checks and daily record checks
  - Published: 2022-06-07
- Finding
  - Evidence: Provider worked in partnership with healthcare professionals
  - Published: 2022-06-07
- Finding
  - Evidence: Positive feedback from people, representatives and staff about leadership
  - Published: 2022-06-07
- Finding
  - Evidence: Consent obtained in line with MCA principles
  - Published: 2022-06-07
- Finding
  - Evidence: Care plans were detailed, personalised and regularly reviewed
  - Published: 2022-06-07
- Finding
  - Evidence: Staff received induction, Care Certificate training and bi-monthly supervision
  - Published: 2022-06-07
- Finding
  - Evidence: System in place to learn lessons from accidents and incidents
  - Published: 2022-06-07
- Finding
  - Evidence: Infection control policy and PPE readily available to staff
  - Published: 2022-06-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-07
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-06-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-07
- Finding
  - Using medicines safely
  - Published: 2022-06-07
- Finding
  - Staffing and recruitment
  - Published: 2022-06-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-07
- Finding
  - Engaging and involving people and staff; continuous learning
  - Published: 2022-06-07
- Finding
  - Managers and staff clear about roles; duty of candour
  - Published: 2022-06-07
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4753435776

HomeCare Compass is an independent guide and is not affiliated with the CQC.