# Lima Homecare LTD

*Operated by Lima Homecare Limited.*

Lima Homecare LTD is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/02/2026

## Practical info

- Postcode: MK45 5BF
- Registered manager: Croft, Emma
- Local authority: Central Bedfordshire
- Region: East
- City: Bedford
- Last CQC check: 10/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-20
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-06-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-20
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: People's privacy, dignity and independence were consistently respected by caring staff.
  - Published: 2019-06-20
- Finding
  - Evidence: Good communication with people, relatives and healthcare professionals.
  - Published: 2019-06-20
- Finding
  - Evidence: Registered manager promoted an open, transparent culture with regular audits and spot checks.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff received thorough induction, training, regular supervision and management support.
  - Published: 2019-06-20
- Finding
  - Evidence: Detailed, person-centred care plans developed in partnership with people and their relatives.
  - Published: 2019-06-20
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment processes including DBS checks and references.
  - Published: 2019-06-20
- Finding
  - Evidence: People felt safe and staff were trained to recognise and report safeguarding concerns.
  - Published: 2019-06-20
- **end_of_life_care** _(minor)_
  - Evidence: We discussed with the registered manager that they needed this information for everyone they supported (who consented to giving it) so that staff knew how people wanted to be supported at the end of their lives.
  - Published: 2019-06-20
- **medication_management** _(moderate)_
  - Evidence: The provider had recently identified some concerns about the accuracy of MARs. They addressed this by appointing a manager with lead responsibility for medicines.
  - Published: 2019-06-20

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-20
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-20
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-20
- Finding
  - Using medicines safely
  - Published: 2019-06-20
- Finding
  - Staffing and recruitment
  - Published: 2019-06-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20
- Finding
  - Planning and promoting person-centred, high-quality care and support; continuous learning and improving care
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4735088508

HomeCare Compass is an independent guide and is not affiliated with the CQC.