# Bright Homecare

*Operated by Bright Homecare Ltd.*

Bright Homecare is a CQC-regulated home-care agency in Morden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/12/2024

## Practical info

- Postcode: SM4 6QQ
- Registered manager: Ahmad, Shabir
- Local authority: Merton
- Region: London
- City: Morden
- Last CQC check: 04/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-03-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-03-14
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-03-14

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-03-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-03-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-03-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-03-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-03-14

### Other

- Finding
  - Evidence: People's dignity, privacy and independence respected; cultural and language needs accommodated
  - Published: 2019-03-14
- Finding
  - Evidence: Positive feedback from external care professionals praising professionalism and consistency
  - Published: 2019-03-14
- Finding
  - Evidence: Strong quality assurance system including spot checks, audits and feedback from care professionals
  - Published: 2019-03-14
- Finding
  - Evidence: Personalised, detailed care plans developed with involvement of people and their relatives
  - Published: 2019-03-14
- Finding
  - Evidence: Medicines managed safely with monthly audits and spot checks of medication administration records
  - Published: 2019-03-14
- Finding
  - Evidence: Registered manager was an accredited trainer delivering face-to-face induction mapped to the Care Certificate
  - Published: 2019-03-14
- Finding
  - Evidence: Robust recruitment practices including DBS checks, references and proof of identity
  - Published: 2019-03-14
- Finding
  - Evidence: Consistent staff allocation fostered trusting relationships and people felt safe with their regular carers
  - Published: 2019-03-14

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-03-14
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-03-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-03-14
- Finding
  - Preventing and controlling infection
  - Published: 2019-03-14
- Finding
  - Using medicines safely
  - Published: 2019-03-14
- Finding
  - Staffing and recruitment
  - Published: 2019-03-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-03-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-03-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-03-14
- Finding
  - Continuous learning and improving care
  - Published: 2019-03-14
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-03-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-03-14
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2019-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4735084577

HomeCare Compass is an independent guide and is not affiliated with the CQC.